This document is in respect to the claim initialized by our legal department in the Toronto Small Claims Court system against the defendants CSC Corp. Canada ltd. A collection agency hired by our firm to collect for us on a professional basis with our non-paying clients and overdue accounts as listed.
For some unknown reasoning, CSC Corp. has closed all accounts at the office with our firm and we now are left stranded and suing for damages and breach of contract / commitment as per the attached supporting visuals, the various costs and fees paid and documents.
The first file was for the ****** case. This case involves a past client of ours who has failed to pay for services rendered and therefore, we have forwarded the account to CSC for collection enforcement and efforts as this is the service they are providing to the public and us, a commercial client. [continued below]....
..... We have invested the initial signup credit strike fee of $90.00 and a legal cost of $624.75 (which was supposed to take our firm through the small claims court process up to judgment of the case) as per the agreement and commitment with Tamar Farrah, an employee of CSC at the time and our representative.
After we had visited CSC at their home office in Markham and tried to discuss the matter before the small claims court settlement conference with the ******, the owner of CSC Corp., Francois Souvegeau has pointed to us that Tamar was a former employee, he was involved in some fraudulent matters within the company and that the company of CSC Corp. was recently taken over by another owner and our file was being handled differently and not as planned and signed upon in our original agreement. The prices were totally different and the fees that we have paid and invested in for services to be rendered were not accurate and were irrelevant to the case.
To sum it all up, we have no business with what happens within that office, we are just clients who paid for a service in which we did not get and receive. Not our business to know the personal dealings and matters in the office as Francois pointed to us the matters that were going on in his office.
When the date of the settlement conference came, we were on time at the court house in the morning ready for our conference and we had received a phone call last minute that Francois was coming and that he had no information or background of the case beforehand and that Sima Gersh (our representative from CSC for the case the whole time of the preparation) was dropped from the case file and that Francois would take over for some unknown last minute decision?
Francois then showed up minutes before the conference started, no knowledge in the case whatsoever and improperly dressed (running shoes and ripped jogging pants) and unprepared as per professional standards. As the conference went on, he was picking up on what the basics were and then proposed an offer of settlement to the opposing party in which we did not agree with in the first place. Unprofessional and very unorganized for an owner of a collection firm to initiate this.
We were embarrassed and made a fool of with the unprofessionalism attitude and service from Francois and his company and then the worst part was that he halted services and requested payment for another $1,500.00 for him to show up and continue representing our firm to judgment. We did not agree that this was fair and was not part of our original agreement and work order with CSC in which we paid $624.75 for. You cannot change a price last minute months after it has been prepared and ordered and overcharge your clients right during the process. Not fair to us, the clients.
Now as a result, we are representing ourselves in this matter and are having difficulty in the process as we are not lawyers and a collections firm. We are also out of pocket the $90.00 for initial fees and $624.75 for legal representation for a total of $714.75 plus costs and expenses ($680.00) for this particular claim for time, lost work and production and logistics.
In summary to this matter of unprofessional business practice, CSC has advised us that they closed all accounts with us for some awkward reason and therefore, we our out of pocket expenses & fees for the ****** collections claim, $94.50, the ***** collections claim, $94.50 and the ****** collections claim, $94.50. These lost fees total to $279.00 in fees invested for services which were cut off and also the respective costs and expenses ($650.00) for the setup time and logistics for consultation with Kathy Milne, an supposed now former employee and representative at CSC Corp. Canada.
In conclusion to this claim, the final figures for out of pocket expenses are clearly explained and exposed in the attached visuals and we feel CSC has taken advantage of us and not come through with their agreement and work order as discussed. You cannot make a sale and start something and then catch us blindsided by charging us more than double extra and accusing your clients of harassment when we are clearly just trying to see why you have cheated us out of these fees and funds? Theft is a breach of law and will not be tolerated by strong growing companies like ours and the governing jurisdictions. We will review in trial and enforce full costs at the utmost power potential.
This person Francois is not who he says he is, is very unprofessional, rude and a big mouth when he has the opportunity. Now it is time for him to enter the hall of shame and our new mission in life is to make sure justice is brought to the table for him.
He is currently being investigated by upper authorities within the province of Ontario for his unacceptable business ethics and decisions.