• Report: #1043185
Complaint Review:


  • Submitted: Sun, April 14, 2013
  • Updated: Sun, April 14, 2013

  • Reported By: Nancy — RIVERSIDE California
Orlando, Florida United States of America

CTLabs,Inc. Fraud By CTLabs, Inc. Orlando, Florida

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On February 4, 2013, I saw an online promotional for green coffee bean extract pills for merely the cost of shipping, ($1.50), so I clicked into (My 1st mistake!) the site & in minutes received an e-mail confirmation that my pills were on their way.

I received my order #31811 on February 11, 2013. There was a phone # for contacting on this order/shipping confirmation: 877-635-0848 which I immediately called. I told the gal that I wished to cancel any further shipments & she assured me this would be taken care of...so I went on my merry way thinking this had been done.

Therefore, was stunned to receive in the mail on March 30, 2013 a 2nd bottle of the green coffee bean pills. On Monday, April 1, I again called 877-635-0848 & was sick & stunned to learn that they had no record of my call on February 11 cancelling any continuous shipments of the green coffee bean pills. Furthermore, that 1st shipment that I received for the cost of postage, I was later charged $82.50 (4 X what I can buy locally for double+ the strength!) for & this shipment which I received on March 30, I was charged $62.50 for!!!!

I spoke with 3 different customer service reps. explaining my February cancellation call. Each of them said I should have received a "Confirmation of Cancellation" # from the gal I spoke with (How was I supposed to know this?!?!) I further explained that I had not opened either bottle of green coffee bean pills & could I return them & was told by all 3 that this was not possible.

I was able to cancel any further shipments (complete with Corfirmation of Cancellation " but I am out $150.00 & so angry!!!! Any advice or help you can give regarding this would be appreciated!

This report was posted on Ripoff Report on 04/14/2013 01:48 PM and is a permanent record located here: http://www.ripoffreport.com/reports/ctlabsinc/orlando-florida-32824/ctlabsinc-fraud-by-ctlabs-inc-orlando-florida-1043185. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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