Report: #1041900

Complaint Review: CTS

  • Submitted: Tue, April 09, 2013
  • Updated: Tue, April 09, 2013
  • Reported By: TRX Software is a ripoff — Alexandria Virginia
  • CTS

    Murfreesboro, Tennessee
    United States of America

CTS Multiple malfunctions of software/mustiple states unavailable or made available during last 2 weeks of tax season Murfreesboro, Tennessee

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I went from using a world class software, Taxwise to using TRX about 3 years ago. This software was cheaper but functioned similarly to Taxwise for the past couple of years until this year when I discovered early on, a lot of glitches in the software. It was calculating incorrectly, functions not transfering from one form to another as they should have, etc. Then, many states were unavailable for a very long time, especially for the state which I am operating from, Virginia.

Upon purchasing the software, there was no mention of these limitations. So, you are couple of hundred dollars out and you have all these problems, componded by the fact that customer service was very poor. Many times, I spent over an hour on hold waiting for technical support. Whenever I hung up, called back and selected the option for SALES, I was able to get quicker answer.

I would have to threaten no return and law suit again TRX inorder to force a priority service from them. Many of my customers are upset with me due to the many excuses I had to give for these lapses, on top of the fact that many refunds went through adjustments due to error attributed to the software miscalculations. I currently have a return that is showing over $10,000 refund from a state that is unbelievably erroneous because this taxpayer should be getting no more than$300.

This is ridiculously and outrageously unacceptable! If there is anybody out there who has knowledge of a class action suit going on against these peopple, I'll be glad to participate. These folks should NOT be in this kind of business. I expect to loose many of my customers, but I would want them to be held accountable.
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This report was posted on Ripoff Report on 04/09/2013 11:59 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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