Report: #910517

Complaint Review: CTW Flooring Discounters

  • Submitted: Wed, July 11, 2012
  • Updated: Tue, February 12, 2013
  • Reported By: Miah — Surprise Arizona USA
  • CTW Flooring Discounters
    2235 N 35th Ave.
    Phoenix, Arizona
    United States of America

CTW Flooring Discounters Enterprise Floors LLC Intimidate with Mechanics Lien, Use sympathy ploy to trick for full payment Phoenix, Arizona

*REBUTTAL Owner of company: False report, CTW Flooring Discounters response

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I contacted CTW Flooring Discounters through an ad I saw in the paper, $2.99 laminate wood flooring free installation. The owner, Mike, answered my call as Tony and came out for an estimate. He brings samples and takes measurements.

I get an estimate for flooring and kitchen counters with tile backsplash. I tell him we will go to his warehouse to see other styles at the same price and go from there.  First, we did NOT get the price on the ad for flooring; there are other costs involved that is not detailed in their ad. He did not explain any cost breakdown to us (we should of asked). Second, we ask that the work be completed in one week and was told no problem so we proceeded. During the installation of the floor, the worker cut his hand and damaged some baseboards with his blood.  As a result, the baseboards were discarded and some were Red Bagged by the paramedics. Due to the accident with his installer, the work time was extended another week. We took time off work to accommodate their schedule so it could be finished in a timely matter.

I often called to verify that the baseboards will be repaired and put back on the wall and was told many times, yes. We had several installers come to our home to complete the floor and kitchen. Each of them never prepared for the job and all complaining that they were not aware of the details involved for the task they were hired to do.  Some workers did not return and two others called me personally to say they were NOT paid for the job they did at my home.

I advised they talk to Mike (Tony) about their payment. 

As for the first injured worker, he was instructed to return to my home to finish the baseboards by Mike (Tony).  I talk to Anel, the receptionist, about scheduling a time for the baseboards to be completed several times over a few days. According to Anel, the job will be completed with no problems, she will call the worker and have him come to my house. She always tells me, she will call me back and let me know (most of the time, I dont get a call back).

Later I get a call from Mike (Tony) and he says he want to be paid the balance right now! I tell him the job is not completed and when the baseboards are put back on and repaired, I will pay. I will be home Friday or Tuesday, you can send a worker then. Mike (Tony) says he will place a Lien if I do not pay today! He was very confrontational and would not listen to a word I was saying. He yelled constantly through the conversation, repeating threats of Liens and payments to his injured worker. I was caught by surprise by his response to me and felt threated by his tone. I gave the phone to my husband, he reiterates that we will pay when the job is complete.   Mike (Tony) remained constant with his threats and at that point we ended the discussion.

I am still receiving phone calls from his workers complaining of none payment for their labor.
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This report was posted on Ripoff Report on 07/11/2012 05:32 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 REBUTTAL Owner of company

False report, CTW Flooring Discounters response

AUTHOR: CTW Flooring Discounters - (United States of America)

We from CTW Flooring Discounters have read this review and have gone back through our files to find that this customer had signed a satisfactory contract at the end of the project that states that the customer is satisfied with the service that we provided as a company. We have a signed copy of this in our store from the customer. Therefore, if we have completed a service and the customer is satisfied then we do not understand why the full balance has not been paid to this date. If there is an issue with finances with this customer then we would ask them to please contact us to set up a payment plan and to not just let it go and never pay our company the full balance on the contract that the customer signed for and agreed upon. It is unfortunate that this particular customer had to go to this extreme just so that they would not have to pay their balance even after they saw how hard our laborers worked on their project. Also, please leave the names of our employees confidential. If you have any other questions please contact CTW Flooring Discounters because we have many good reviews with satisfied customers from the past 30 years of being in business. 

Thank You
CTW Flooring Discounters 
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