ED Magedson – Founder
Cube Smart2010 Northeast 7Th Avenue Dania Beach, Florida USA
Cube Smart Poor customer service and unnecessary rate increases Dania Beach Florida
What started off as something illogical and confusing has today escalated into a ripoff.
We have had our storage unit at CubeSmart (which changed from U-Store) for the last 3 years. The initial agreement was $100 per month and we are now paying almost $150 a month due to annual rate increases. Being accustomed to longevity rewards we found this rather strange so we went along to the CubeSmart office located on the property to enquire.
The staff have always appeared moody and disinterested but today was a special case. Aside from arguing directly with us and laughing in our faces they just were not at all bothered to help. We were told our rates would continue to increase each year because we were on a month to month contract - we asked to change our contract to something more permanent and were told that no such service existed.
We were also told to 'count ourselves lucky' because we did get our first month free. Nice.
I feel like getting real nitpicky and cancelling and renewing my contract each month to avoid an annual increase.
This report was posted on Ripoff Report on 06/13/2014 07:12 AM and is a permanent record located here: http://www.ripoffreport.com/reports/cube-smart/dania-beach-florida-33004/cube-smart-poor-customer-service-and-unnecessary-rate-increases-dania-beach-florida-1154543. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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