• Report: #971928
Complaint Review:

Cuisinart, Inc.

  • Submitted: Tue, November 20, 2012
  • Updated: Tue, November 20, 2012

  • Reported By: Chiffonade — Smyrna Georgia USA
Cuisinart, Inc.
150 Milford Road East Windsor, New Jersey United States of America

Cuisinart, Inc. Cuisinart Food Processors Cuisinart Won't Admit Design Flaw East Windsor, New Jersey

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I have a 16 cup Cuisinart FP from Williams-Sonoma. There is an inherent design flaw in both the work bowl and lid of this unit.  Food gets stuck in the handle of the work bowl and the locking mechanism of the lid.  Nothing fits into the handle or lid short of dismantling both pieces I cannot reach the food residue.  Cuisinart will not stand behind their product if it is out of warranty even though this has nothing to do with breakage or damage.  I spent 15 minutes on the phone with 3 different customer service representatives to be told I would not be receiving a replacement work bowl and lid without charge.  The first agent told me to soak the bowl and lid in very hot soapy water which I did for four hours.   The food residue is still trapped.   Agent #1 also said they would send me a new work bowl and lid if the soaking did not work.  When I called back to report the failure, I was told I would not be receiving a new work bowl and lid although these were promised by the first customer service representative. [continued below]....
.....  Cuisinart will not acknowledge/admit this is a design flaw.  I have photos of this problem if needed.

This report was posted on Ripoff Report on 11/20/2012 01:40 PM and is a permanent record located here: http://www.ripoffreport.com/reports/cuisinart-inc/east-windsor-new-jersey-08520/cuisinart-inc-cuisinart-food-processors-cuisinart-wont-admit-design-flaw-east-windsor-971928. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Cuisinart, Inc.

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.