Complaint Review: Cummins Power Systems, LLC - Bristol Pennsylvania
- Cummins Power Systems, LLC 2727 Ford Road Bristol, Pennsylvania USA
- Phone: 215-785-6005
- Web: www.powersystems.cummins.com
- Category: Truck Dealer Repair
Cummins Power Systems, LLC Bristol Branch A total RIPOFF and horrible customer service Bristol Pennsylvania
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On 5/11/15 we took in our 2010 International Truck in for an EGR cooler replacement. Knowing that the Turbo could potentially be an issue while fixing the EGR cooler I gave Cummins Power systems my warranty which covers a year of parts and labor on my Turbo. When we picked up the truck on 5/18/15 they charged us $5,201.00( Invoice # 012-12399) less a $334.96 credit. When I asked about the outrageous charge I was told that they cant separate Egr labor from Turbo labor, thus I was being charged for labor fees pertaining to the Turbo. Later in the evening I was called and told this happens due to a glitch in their system!!! An EGR cooler replacement costs anywhere from $2200-$2400 quoted from the same sister company as Cummins. I have written and tried to work this out but with no results. They cannot even explain to me how they arrived at their numbers. I called Cummins headquarter and they could not understand why they did not charge the labor for Turbo but yet claimed under warranty the Turbo part itself. This is a very underhanded repair shop that takes advantage of people.
This report was posted on Ripoff Report on 07/22/2015 12:35 PM and is a permanent record located here: https://www.ripoffreport.com/reports/cummins-power-systems-llc/bristol-pennsylvania-19007/cummins-power-systems-llc-bristol-branch-a-total-ripoff-and-horrible-customer-service-br-1243565. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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