Report: #1401724

Complaint Review: Cummins sales and service

  • Submitted: Fri, September 22, 2017
  • Updated: Fri, September 22, 2017
  • Reported By: Rodney — Spring hill Florida USA
  • Cummins sales and service
    4224 I40 expressway
    Amarillo, Texas
    USA

Cummins sales and service amarillo, texas My experience at Cummins in Amarillo, Texas. ZERO STARS!!! $938.00 labor charge for diagnostics, 1 injector and a reseal on the oil pan for my Cummins N14 engine for my Kenworth W900. I complained and they gave me $117 back. I was given a written estimate but I failed to ask them to go over each itemized fee. If I had done that, I would have left and went elsewhere.  Amarillo Texas

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 My experience at Cummins in Amarillo, Texas. ZERO STARS!!! $938.00 labor charge for diagnostics, 1 injector and a reseal on the oil pan for my Cummins N14 engine for my Kenworth W900. I complained and they gave me $117 back. I was given a written estimate but I failed to ask them to go over each itemized fee. If I had done that, I would have left and went elsewhere. I understand, they are huge and have massive overhead costs. Their shops are always clean and their work is done right the first time. Matthew is the shop supervisor and he seems like a great guy but his hands are tied, he has to abide by corporate polices. The final invoice was $80 less than the estimate but in my opinion, I was extremely nickle and dimed by their itemized labor fees. In the future, I will continue to use my own skilled mechanics that I know and trust. In this circumstance, I needed my engine repaired while I was on the road because I didn't want to cause further damage to my other injectors by continued driving.

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This report was posted on Ripoff Report on 09/22/2017 08:37 AM and is a permanent record located here: http://www.ripoffreport.com/reports/cummins-sales-and-service/amarillo-texas-79103/cummins-sales-and-service-amarillo-texas-my-experience-at-cummins-in-amarillo-texas-ze-1401724. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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