Cunsumer Safety Technology Pissed Customer Palmdale Nationwide

 CST has created problems from the day of installation:

1) The sales rep said I would receive a $100 rebate to offset the $125 installation charge.  When I called to confirm the rebate, customer serivce knew nothing about it.  The installer didn't know what I was talking about.  I looked there every piece of paper and I finally found it.  A customer service rep said I could fax it.  They never received the (so they said).  After I found it, it said mail the original.  Why didn't anyone know about it and that the rebate had to be mailed?  I mailed and made a copy for my files.  They finally received the rebate and reimbursed my account.

2)  They never told me how to get the device removed.  About a month before my end date, 12/24/14, the customer service rep Georgia told me to call the DMV for a release form and ask DMV to fax it CST.  DMV does not give a release form.

3)  1/6/15 I called back and asked why do I need a release form?  The customer service rep Destiny told me "You don't."  Just called back 1/28/15 and set up a di-instillation date. I could not get through to the DMV so because I felt something not right, I went online and made an appointment which wasn't until 1/29/15.

4)  1/28/15 I called and spoke to a customer service rep Tamerah who said they cannot remove until I receive a MAU.  I asked "what the hell is a MAU." She told me to call a number for the DMV.  Anyway I argued with her for 15 minutes and demanded that they remove the IID on 2/4/15.  She then said that I called and "verified" removal date 2/8/15. Tamerah said if they remove on 2/4/15 it would be an unauthorized removal.  Then I said okay, remove it 2/8/15.  She said that too would be "an unauthorized removal."

5)  1/28/15 I called back and talked to another customer service rep Crissta who said they could remove the IID on 2/4/15.  She set up di-instillation date for 2/4/15.  I called the company that installs and di-installs to be sure the appointment was made and it was.

6)  Thank God I kept my appiontment with DMV, 1/29/15, and the rep at the DMV said she called the MAU dept at the DMV and confirmed the date 2/4/15.  She also said there is no paperwork to send to CST that CST needs to call MAU to verify so Georgia (1st rep at CST) lLIED or was uninformed.  Tamerah doesn't even know the process to remove.  Tamerah LIED about me calling confirming 2/8/15.  I never called.

7)  I called CST back on 1/29/15 and spoke to supposely a supervisor, Ryan who told everything was taken care of and that the paperwork for an "AUTHORIZED REMOVAL" is ready for me.  I asked how long will it be to receive my refund because they deducted Feb 2015 pmt eventhough it set up for removal.  Ryan said he would NOT DEDUCT FEB 2015 PAYMENT.  HE LIED.  It was deducted from my bank account.

8)  I called CST 2/4/15 and spoke to a customer sevice rep, Dan regarding my deduction from my account and he said that that is the only way it can be done and that Ryan was mistaken.  I asked for a supervisor and he said there are no supervisors and that he was the specailist for removals.  Dan said due to the fact that I have had so many problems with this company that he would expedite the refund to be done in 1 day. I bet he LIED too about who he is the mney returning to my bank account.

9)  When do you think I will receive the refund?  Do you think I will receive without a hassle?

10)  I have been LIED to too many times and the people who work at this company are NOT PROPERLY TRAINED.  THE CUSTOMER SERVICE REPS WILL SAY ANYTHING TO GET YOU OFF THE LINE.

11) 2/5/15 I called my bank. Wells Fargo who put a stop paymet on future deductions and if I do not receive my refund within a timely manner to call back and get only the money that they would be deducted.  THE DEDUCTIONS WAS UNAUTHORIZED.

12)  WELLS FARGO IS AN AWSOME BANK. I have been a customer of Wells Fargo forever.\\

Please take note.