• Report: #1036096
Complaint Review:


  • Submitted: Tue, March 19, 2013
  • Updated: Tue, March 19, 2013

  • Reported By: steve — Kalamazoo Michigan
5365 NW 35 Ct Miami, Florida United States of America

CushionsXpress Absent customer service Miami, Florida

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This company takes your money, doesn't deliver the goods, doesn't follow through on customer inquiries, and doesn't follow through on their promises.

My order was a small purchase, but significant to me in meeting a project deadline.  After getting an order confirmation and charge to my Visa on February 27, weeks went by without any product delivery.  The websites on0line chat will always show "currently not available".  Trying both phone numbers usually results in no answer or music.  Email inquiries never get replied.  I tried all of the above with absolutley no resolution, just promises that item will be shipped, that I'll get a shipment confirmation by email, that I'll get a call back within 30 minutes - all a bunch of crock!  I've filed complaints with both the Miami Dade consumer bureau and Visa. Simply put, zero customer service and no follow-through on customer inquires or product delivery.  Read other customer complaints and you'll see a company who doesn't care about anything other than taking your money and taking their good old time! 

This report was posted on Ripoff Report on 03/19/2013 11:57 AM and is a permanent record located here: http://www.ripoffreport.com/reports/cushionsxpress/miami-florida-33142/cushionsxpress-absent-customer-service-miami-florida-1036096. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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