• Report: #958627
Complaint Review:

Custom Built Personal Training

  • Submitted: Tue, October 23, 2012
  • Updated: Tue, October 23, 2012

  • Reported By: Cindy — Phoenix Arizona United States of America
Custom Built Personal Training
4414 W. Cactus Rd Glendale, Arizona United States of America

Custom Built Personal Training CBPT Glendale- You Fit SCAM SCAM SCAM NEVER SIGN UP SCAM SCAM Glendale, Arizona

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On July 18, 2012 I went into my gym, You Fit, in Glendale, AZ.  I explained to the slick sales man/personal trainer that I was not working and only had limited funds in my account to devote to my much needed weight loss.  I also explained that I have fibromyalgia and am very weak from muscle atrophy and needed to build muscle so that I can get healthy enough to earn a living.  He told me that they work with every budget and if I can walk through the door they will be sure I am well taken care of on my budget.  He then said that to start I can meet with a trainer 2X's a week for a month for $320 (plus $49 processing fee).  After that I can meet 1X a week for three months for $180 a month and then reassess my funding.  I agreed to these terms, however the contract he gave me was for $320 a month for nine months.  When I questioned it, he said it was just the initial and had to be that way to get the first month on 2X's a week, but after I paid the initial I could downgrade to what we agreed on.  I believed him and went on and signed it.  After the draft can out and I had a couple of sessions I remembered to ask for the downgrade, at which point I was informed that they never allow that and they have no idea why he told me that.  Also, they said he was no longer there (but I later found out that is just scamming people at a different location).  My trainer apologized for him "misinforming me" and said to contact corporate to explain and see what they can do.  My trainer also sent me emails from her personal account to apologize because she was so upset that had happened to me and many of her other clients also.  Well, corporate was kind enough to inform me that they do not honor any verbal agreements made by their staff and they refused to downgrade my contract.  I cancelled all remaining sessions and my membership.  I was later contacted to inform me that I must cancel in writing and must pay the cancelation fee.  I contacted an attorney who sent them a letter demanding my money back, contract declared void due to breach, and no negative reports on my credit.  Custom built responded today stating again, that I must cancel in writing, they do not honor verbal agreements, and that in order to cancel my account (which I refused to pay since I they breached the contract) had to be in good standing.  So for me to cancel I need to pay them my past due of $320 and a cancellation fee of $432, then they will cancel the contract.  What a scam, lie to the customer, lie again, lie again, then charge the customer to cancel the agreement that is ethically and legally void already due to their lies.  Do not ever use this company.. [continued below]....

This report was posted on Ripoff Report on 10/23/2012 01:12 AM and is a permanent record located here: http://www.ripoffreport.com/reports/custom-built-personal-training/glendale-arizona-85304/custom-built-personal-training-cbpt-glendale-you-fit-scam-scam-scam-never-sign-up-scam-s-958627. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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