Complaint Review: Custom Built Personal Training
- Custom Built Personal Training
- Category: Weightloss Programs
A month later when balancing the check book there was a unaccounted for debit for $120. When the bank was contacted it was discovered that this debit was from Custom Built Personal Training. Trying to call and see how this happened, Leo forwarded her to his corporate office. Apparently when Leo had her sign the pin pad authorizing the debit for the $159, what she was actually signing without her knowledge was a 1 year contract!! at $120 per month.
The numer you call for CBPT have 2 options, customer service and the operator. Both go a voice mail service for you to leave a message! Then of course when you finally get a person tehy take your complaint and then get in contact with the trainer. After not hearing back for a couple of days, my roommate contacted Leo directly and he refused to speak to her. Yelling at her on the phone telling her that his offie told him that she accussed him of stealing her account info. She did not. Then he hung up.
Do not try calling the manager at Planet Fitness, JJ, bc he wants no part in the misdealing of Leo. Who would want their name drug through the mud? JJ was not any help stating that in this business "people often get buyers remorse". The only remorse was trusting Leo.
After this incident she called Carol back at CBPT and told her what happened with Leo. She actually read to her the email she sent Leo on the issue and no where did it accusse him of stealing her banking info. So, now he is caught in his game and does not want to stand up and make it right.
Carol from CBPT also forwarded us a copy of the "contract" my roommate signed. Yes it is her signature but she had never seen this document before. Above where her signature is it states thatthis is an electronic signature - remember when she authorized the $159 debit - this is that signature.
So, because of his reluctance and childish behavior, this is not ending here. A complaint with the Better Business Bureau has been filed. Subsequent follow up with CBPT and any other venue we can find.
DO NOT TRUST anyone from Custom Built Personal Training! As you can see by the list here, this is a common practice they follow.
This report was posted on Ripoff Report on 03/06/2009 08:28 AM and is a permanent record located here: http://www.ripoffreport.com/reports/custom-built-personal-training/sunrise-florida/custom-built-personal-training-leo-not-to-be-trusted-deceptive-business-practices-misl-431375. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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