Complaint Review: Custom Swiss - Mystic Jewels - Internet
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- Author Not Confirmed
- Custom Swiss - Mystic Jewels customswiss@hotmail.com Internet U.S.A.
- Phone: 888-493-8042
- Web:
- Category: Jewelry Stores
Custom Swiss - Mystic Jewels ripoff for $600.0 Internet
*Author of original report: Custom Swiss aka Mystic Jewels
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On 09/29/04 I ordered a Rolex replica watch from this company. At the time I placed this order I was told I would have the watch in 4-6 weeks. That would have been 11-10-04.
On 10/30/04 I called this company to inquire about the status of my order. For 3 days I kept getting a recording that said " This mailbox does not exist." They listed no other number to reach them and I could not relocate their website.
On 11-05-04 I recieved a letter from Todd Long, general sales manager, that stated they were sending me a free watch box to show their appreciation with my patience on my watch order. Problem with that was I already paid $22.99 for the "free" watch box they sent me. When I called the company to question this the sales associate I spoke to named Lisa would not talk about this discrepancy. When I asked again about my watch order she stated they were having a "few problems" with customs but that I should have my watch in a couple of weeks.
On 11-30-04 I recieved an e-mail telling me that I would be recieving my watch via Fed-Ex and that I would be recieving a conformation e-mail from Fed-EX. The e-mail further stated that if I did not have my watch by 12-08-04 to notify them immediately. On 12-10-04 I called their toll free number and got the message that all order status inquiries needed to be directed to legal@customswiss.com. The recording said to include my name, my invoice number , and my phone number.
I have e-mailed them 4 times and have not recieved one single reply. This is now 12-20-04. It is almost christmas and now I am out $586.74 that I could have used for other things. We are by no means rich people. I just wanted to give my husband a very special gift this year. I do not any longer make internet purchases of any kind. Once bitten twice shy!!!
Pamela
Independence, Missouri
U.S.A.
This report was posted on Ripoff Report on 12/20/2004 10:05 AM and is a permanent record located here: https://www.ripoffreport.com/reports/custom-swiss-mystic-jewels/internet/custom-swiss-mystic-jewels-ripoff-for-6000-internet-123666. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
Custom Swiss aka Mystic Jewels
AUTHOR: Pamela - (U.S.A.)
SUBMITTED: Monday, January 17, 2005
I have filed a complaint against this company, Mystic Jewels, with the Myrtle Beach BBB and the South Carolina Attorney Generals office. I encourage anyone else who has been ripped off by this company to do the same. You can file an online complaint at South Carolina Department of Consumer Affairs.com. I will update when I get some results!!!
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