Report: #626453

Complaint Review: Custom Wall Displays - Internet

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Ripoff Report is Xcentric Ventures

Submitted: Sat, July 24, 2010
Updated: Tue, August 24, 2010
Reported By: Fed Up — Somewhere Internet U.S.A.

Author Confirmed

Why?

Custom Wall Displays 37 Caruso Dr. Brampton, ON L6Y 5B2 Internet United States of America

Phone: 416-705-2507
Web: http://www.custom-wall-displays.com...
Category: Mail Order Services

Custom Wall Displays Terry & Ae McWhirter After waiting 2 months, they send WRONG PRODUCT, and now won't answer e-mails! Internet

*REBUTTAL Owner of company: Please return item for refund

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AS UNPROFESSIONAL AS A COMPANY CAN GET!

First contact with them was back in March 2010, concerning them making me a custom-made nail-polish display. We discussed dimensions, I was told they could provide the service, and I wrote asking about payment options. I did not hear back from them, so I wrote several times. Finally, I did receive a reply, saying they had not received my prior mails.

Placed my order with them April 11, 2010 and paid via PayPal. Was told they "are very busy and only do this on the side, for extra income, so to please have patience - it could be several weeks before receiving item."

Waited...and waited...and waited...and...WAITED.

Exchanged several e-mails asking where my order was... May 30, I was told they were "sorry" - they had misplaced my order, but would have it out to me ASAP.

June 10, 2010, I receive a package from them. It is NOT what I had ordered!!

I had ordered a nice wall display for nail-polish. What I GOT, was a cheaply made, flimsy, desktop, step-display that did NOT fit the dimensions given in the order; nor did it even have sides! It wasn't even completely put together - the last piece was sent with some double-sided tape, for me to put together, myself. Again, this was NOT well-made and looked NOTHING like their example picture.

I wrote and complained - even sent pictures. I was told they didn't know how such a mix-up could happen, and were, again, very sorry. They told me to keep the step display, and that they would have my order out to me ASAP.

It is now JULY 24, 2010 - I still do not have my display. I, since, have contacted them numerous times, only to be given the run-around. In fact, first contact back with them, they actually had the nerve to ask me, "We sent you your display, what's the problem??" I quickly reminded them that they sent me something completely different than what I had ordered, and promised they would get my ACTUAL order out to me ASAP. I told them I no longer want the display, just give me a refund. I have not heard back from them since. I've sent several e-mails, with no replies now.

I am FED UP!

This report was posted on Ripoff Report on 07/24/2010 11:25 PM and is a permanent record located here: https://www.ripoffreport.com/reports/custom-wall-displays/internet/custom-wall-displays-terry-ae-mcwhirter-after-waiting-2-months-they-send-wrong-product-626453. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:

0Author

0Consumer

1Employee/Owner

#1 REBUTTAL Owner of company

Please return item for refund

AUTHOR: Custom Wall Displays - (Canada)

SUBMITTED: Tuesday, August 24, 2010

POSTED: Tuesday, August 24, 2010

Hello, i am very sorry for the mix up but its not totaly my fault , when you placed your order its was not writen right it looked like you wanted one of my standard 4 level displays with open ends and this is what my wife sent.I do have your custom size display ready to ship we did find it on the packing floor with a hold tag on it. I first told you to keep it and i would get you a new one made with the right info ( made and packed ). Then things got out of hand and i have asked for the unit back to make things all good ( your refund ). Did you ever get a chance to send it back if so what is the tracking # and then i will refund the $$. I can not give you my product and then your money as well.Please let me know what carrier with tracking # you used and the date you sent it date and the cost to ship it back.thanks and sorry for the mix up. I will say i have gotten behind in some of my order's do to my illness that i have been battling ( cancer ) but we are getting on tracking again.

Terry

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