• Report: #730266
Complaint Review:


  • Submitted: Tue, May 17, 2011
  • Updated: Thu, August 04, 2011

  • Reported By: Peter — Glendale California U.S.A.
700 Larkspur Landing Circle, Larkspur, CA 94939 Larkspur, California United States of America


*UPDATE Employee: Sorry for your distress

*UPDATE Employee: CustomLists.net Customer Service

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Fake information, company does not take responsibility.

Customlists.net offers a CA database with 1,000,000+ emails.

Truth is:

Scam 1:
I bought a databases of BUSINESSES. Instead, many of the entries were
for charities, government offices, schools, churches and other non
profit organizations.

Scam 2:
john@company.com repeated 30 times

Scam 3:



Just like the email addresses in this example, many contacts have this sort of email addresses and, of course, forgery after forgery, they complete 1 million email addresses.

Many email addresses are random entries that are not connected to any company name or contact person, defeating the purpose of a list. In addition, email addresses are provided in a file that is separate from the file that contains contact names, so it takes longer to the database operator to merge it and figure out that it is a scam.

This kind of practice hurts the confidence of thousands of honest merchants who could, otherwise, receive emails that could help them in this bad economy. Instead, their in box could receive a swarm of emails from the same sender, converting honest and well intended companies into spammers.

The company hasn't done anything but send me the same file, over and over, as their way of fixing it. Their customer service operators keep referring me to the complaints department, whom I have previously emailed with no success.

I now have to salvage some information from this database and validate it, because I am afraid that some of the phone numbers and addresses are fake too.

Protect your business and your customers by avoiding these malpractices that hurt and prevent good business relationships from existing. Nobody likes spammers!

There are more reports about the frauds committed by customlists.net . For more information about the constant frauds committed by this company, please visit the link below:

1. http://www.talkreviews.com/customlists.net

This report was posted on Ripoff Report on 05/17/2011 11:53 AM and is a permanent record located here: http://www.ripoffreport.com/reports/customlistsnet/larkspur-california-94939/customlistsnet-fake-information-regarding-a-product-larkspur-california-730266. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Sorry for your distress

AUTHOR: customlists - ()

We deeply apologize for your bad past experience with us. However, this company is now under new ownership and it has been moved to the United States. We would like to make things right with you and resolve the issues you have gone through with the company under previous ownership. 

Please contact us at - sales@customlists.net

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#2 UPDATE Employee

CustomLists.net Customer Service

AUTHOR: CustomLists - (United States of America)

I work at CustomLists.net and would like to spread some light on the business and some of the

CustomLists.net provides business, residential, consumer and education marketing databases covering United States, Canada, United Kingdom, Australia and New Zealand. We
build and maintain our own databases in-house (our data is not available anywhere else). By dealing directly with the data builder and not through a broker we are able to pass on huge savings to our customers. Examples of our databases include:

American Residential Database = $599
269 Million Listings

UK Business Database = $399
4.1 Million Listings (785,474 with Email)

Our Guarantees
We do backup all our databases with a 100% Satisfaction Guarantee with the following offers:

1. Free Update. We update our databases on a daily basis and updates are
released to the market every 3-6months (depending on the database).

2. Pro-rata Refund. Simply forward us your report on the data (email delivery,
call center, post etc) and we will refund you the % of dead listings. If you
get a 20% bounce rate, we will refund you 20%. Simple.

To discuss either option please contact Tami (Customer Service Manager) at sales@customlists.net and she will be only too happy to help.

CustomLists.net Reviews
To read from some of our happy customers please visit www.customlists.net/reviews
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