Report: #875889

Complaint Review: Cutco Australia

  • Submitted: Mon, April 30, 2012
  • Updated: Mon, April 30, 2012
  • Reported By: sue — Merewether Other Australia
  • Cutco Australia


Cutco Australia Cutco must be having difficulties worldwide, Lalor, Vic. Australia Internet

Show customers why they should trust your business over your competitors...

I have owned Cutco knives for many years and recently sent 3 of them in for sharpening.  I live in Australia and the agent is now in Victoria.   After 2 1/2weeks, I had a phone call saying that 2 of my knives were so badly blunted that they had to be sent to the USA for sharpening.  I declined the suggestion as the cost quoted was $70 each way.  I asked for them to be returned.  

However, 3 months have passed and I still do not have my knives back.   It is impossible to speak to anyone at the company (I now have the strong suspicion that there is 1 person there only) as one is obliged to give them your number for them to ring you  back.   Of course, I have left numerous messages and have not had a reply.    I sent funds for the knives to be returned to me, but this seems to have made no difference.  

Cutco is meant to have a 'forever' guarantee.   Well, forever means never in this case.   I emailed the USA branch to give them feedback about my experience here in Australia, and I am still waiting for a reply - 6 weeks later.   I could never recommend this company and forget about the fancy guarantees they offer!
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