We joined Cvent, Inc. on 20-Dec-2006 and signed a contract for a 3 year term. We used the system for the first year under duress because we were told that Cvent would take care of the merchant account, the collection of the fees we charge our clients and deposit them into our checking account. We found out that we would have to get our own merchant account and take care of paying the merchant fees ourselves after we had already signed the contract.
We complained and wrote a letter to cancel our account after we payed for the first year. They informed us that we had to pay for all the fees for the three year contract (over $10,000.00) in order to cancel the contract, so we decided to use the service for the first year. We were very disappointed in the service after our first full use because the system is very cumbersome and difficult to understand even with on-line training and help functions (which are sorely outdated). We complained again and requested to cancel our contract. Cvent offered to provide one of our the individuals in our company with extensive training, a specialist would be provided to give us one-on-one help and we would be given special consideration when help was needed.
To make a long story short, the individual that was trained still could not use the system to do what we wanted and the specialist could not be reached to help us when we needed it. We ended up going back to our old way of doing things (Quickbooks with their own on-line merchant account). We had to cancel the Cvent merchant account and obtain a new Quickbooks merchant account.
We have not used the Cvent system since then and I have made our last payment with a letter requesting that they cancel our account and contract. We may not be able to get anything out of Cvent or any kind of restitution, but if I can prevent someone else from making the mistake we did (signing a contract with Cvent), I would be immensely happy!
Midwest lrig treasurer