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Report: #615326

Complaint Review: Cybercast International Hosting (CCi Hosting) - Panama City Internet

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  • Reported By: Sean — north fort myers Florida United States of America
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  • Cybercast International Hosting (CCi Hosting) Addison House Plaza Building, 1st Floor Ave. Samue Internet United States of America

Cybercast International Hosting (CCi Hosting) cci hosting CCI Hosting is absolutely terrible and unprofessional. Customer support is a joke, just like their hosting. Panama City, Internet

*Consumer Comment: satisfied customer

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What a rip off. CCi Hosting support (cyber cast international) is disgusting. The story is like this:

Our account was paid up, except for 1 month about 6 months ago (which we didn't know because their invoice system is terrible). I called CCi Hosting, or Cybercast International, because the site was down. They literally laughed about it and said it worked fine for them.

So, I checked host-tracker.com to make sure that it wasn't just me. All servers said it was down! I showed them the proof that it wasn't just me and they laughed (literally). So, I got angry and told the guy that their system was a joke. What did he do?

DELETED THE ENTIRE ACCOUNT AND MY DATABASE. Wow! What kind of customer support is that? Ridiculous. So, like anyone else would do I asked them if they could give me a backup of my virtually inaccessible database and they said no way. My database! They told me no, they would not give a customer for over 1 year a copy of their own d**n database. So...the moral of the story is this. If you like to use a hosting company that will laugh at your customer support inquiries and delete your account within minutes- well- join CCi Hosting- cybercast international hosting. They are a joke. Extremely unprofessional.

You can find them online at www.ccihosting.com

Please, I beg you, do not support this terrible company. Their servers are always slow, they are down often and their support is one of the worst I have ever seen. It's worse than Microsoft's support in India. Terrible.

This report was posted on Ripoff Report on 06/19/2010 06:51 PM and is a permanent record located here: https://www.ripoffreport.com/reports/cybercast-international-hosting-cci-hosting/internet/cybercast-international-hosting-cci-hosting-cci-hosting-cci-hosting-is-absolutely-terrib-615326. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

satisfied customer

AUTHOR: Professional - (United States of America)

POSTED: Friday, September 23, 2011

I think CCI is great! They have been kind and courteous to me since I became a customer in February 2011. I have had shared hosting, vps and a dedicated server and registered domain names through CCI.

Everyone i have dealt with at CCI goes out of their way to help me.

CCI is not an American Company. It is a Panamanian company. Panama has the best internet privacy laws in the world. You can register domains anonymously  and host anonymously. You can't do that in the USA.

There are many reasons to host anonymously, for example, you can:

Protect your "moonlighting" identity, Maintain your privacy,   Let you run a home business without unwanted intervention, Removes your personal information from the Whois Database,
Gain Jurisdictional Benefits for an overseas business, Prevent Oppressive Government Harassment,Stop domain-related Spam from registration information,  Deter identity theft & fraud,prevent harassers, stalkers & data miners.

CCI staff is bilingual in Spanish/English and offers support chat in both languages. Panama is a great place to do business, has a thriving economy based in US Dollars but still deals in local currency (Balboa).

In short, I love CCI, their service and the fact that they value my privacy. and will continue to do business with them. I dont feel the same about internet giants like bluehost or Hostgator (although both companies have very nice service people.)

The previous complaint said CCI laughed at them. Its hard to believe since most of their support is handled via ticket system and email notifications.

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