• Report: #1027314
Complaint Review:


  • Submitted: Mon, March 11, 2013
  • Updated: Mon, March 11, 2013

  • Reported By: Jones — Maple Valley Washington United States of America
730 baldwin park blvd City of Industry, California United States of America

Cyberpower Cyberpower Inc., Cyberpower PC They knowingly sell defective goods City of Industry, California

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I had received this computer shortly before xmas for my business. It had cost me $3500 to make the configuration, about another $400 in shipping/repairs, and another $20,000 to $35,000 because I had to rely on this glorified paperweight.  I will never recommend Cyberpower as a viable business option.

Arrival: After 2 weeks it had blue screened and wouldn't get passed the windows loading screen even in safe mode. This included when I tried a disc/flash boot.  When I contacted tech support, I had to perform a ram test and see if it was the ram, mobo slots, or possibly the power supply. From here out I turned off my overclocking that (I paid for).  I switched the ram for every slot and configuration. This took 4 hours between swapping and waiting. I had 2 sticks of bad ram. They sent me an RMA for (2) A-DATA GAMING SERIES 2 GB DDR3 1600 and I shipped them back. 

2nd Arrival: They did arrive rather fast and dead. I inserted them into my machine and booted up. Still BSOD after a while. I also make various attempts to recreate the BSOD. I had opened 23 IE windows, 17 Firefox windows, ran a DVD, run another movie, Assassins Creed, Guild Wars 1, Minesweeper, Pinball, Fallout: New Vegas, and still won't BSOD. Re-ran the ram test, 4 sticks of bad ram. I returned all the ram and they sent me all new ram. This time I argued my way to take the whole computer back, but I had to pay the $70 for shipping. I don't have time to fix someone else's mistakes.

3rd Arrival: Yay, I can run in safely in safe mode! Alright, running in windows. 3 days later BSOD. Ram test. 2 dead. Return ram, video card, powersupply, and motherboard. They said they ran diagnostics and everything looked fine except the ram.

4th Arrival: I took in my computer to another company to put it back together since I don't have the time since its a custom case.  I didn't notice until I booted that they put everything back in, but they had accidentally left a fan unplugged. I rerun memory test. Still bad ram. I told Cyberpower tech support.

5th Arrival: Take pictures of everything. Do a ram test. No bad ram? No bad ram! Three weeks later it BSOD. Redo ram check 1 bad stick. Two weeks later another bad stick.  I go and talk to a friend about possible options, he says it is most likely the power supply. Warranty has ended. The computer functions in most ways.  I can't use it for work since it will blue screen on advanced stuff. I did figure out that when I run Guild Wars 2 at full settings it pulls power from my UPS as if its going through a power outage. It most likely happens when the shaders are on high or the texture rate is set to super. I turned off another fan and it doesn't BSOD, but I couldn't use graphically intensive programs or render models.

Long story short, they knew they sold me something defective. They "attempted" to fix it, but the problem still remained.

This report was posted on Ripoff Report on 03/11/2013 11:19 PM and is a permanent record located here: http://www.ripoffreport.com/reports/cyberpower/city-of-industry-california-91746/cyberpower-cyberpower-inc-cyberpower-pc-they-knowingly-sell-defective-goods-city-of-indu-1027314. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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