CyberPower Lack of Technical Support; Capriciously Terminating a Contractual Product Warranty; Misrepresentation of Services Internet, Internet

From an email from Cyberpower's Danny Lee: "Please provide me the Intel staff member that you are referring to and I would be more glad to discuss this with them. In regards to the resolving this issue it is very simple warranty is directly connected to the Balance on your account. All that need to be done at this point is provide a check in the amount of open balance on your order.

Regards Danny L Cyberpower PC" This not only "bribes" the customer into getting "proper warranty service" but also contradicts his earlier comments about Best Buys working on the computer... It was all about the getting the money back, then alledging the computer would be fixed properly! BTW, during my personal investigative process in this matter, it was found that the memory chips installed were 1600mHz when the specs of the i7 Intel processor (per Intel and their personnel) only accepted 800/1066 mHz chips at 1.5V and this would overclock the computer's CPU. In my intial order form, Cyberpower also "promised" these memory chips would be either "Corsairs or Major Brand." The "major brand they placed in the computer were "V-Color" with NO NORTH AMERICAN CONTACT, the closest is Brazil, then Russia, India, Hong Kong, and their office in Taiwan. The FTC is well aware of their adverse activities. They have been also reported to Los Angeles County's Better Business Bureau http://www.la.bbb.org/business-reviews/Computer-Dealers-Retail/Cyberpower-Inc-in-Baldwin-Park-CA-13080817 who has a very accurate write up of how this company operates...

Dear Micheal C. Senisch,

As per the agreed upon sales agreement that you accepted at the time of purchase and clearly stated in the term and conditions of the Limited warranty and as stated in your statement you filed a dispute and failed to return the product for refund as instructed after months of use. Since the product was not paid in "FULL" the company elected to take the $600.00 lost and activate our right to "Void" the limited warranty on these ground as well as failing to comply Warranty repair terms as out lined in the exerts below.

This Limited Warranty contains the sole express warranty made by CyberPower, Inc. ("Company") in connection with new desktop and notebook computer systems sold by Company ("Product"). BY PURCHASING OR ACCEPTING THE PRODUCT, THE BUYER ACKNOWLEDGES THAT THE LIMITATION OF LIABILITY IS PART OF THE TERMS OF SALE, CONSTITUTES A BINDING AGREEMENT, AND MAY BE ENFORCED AGAINST YOU BY COMPANY. Any warranties, if separately provided in writing, are extended only to the Buyer whose name is shown on Company's invoice and/or contract. All products are covered by manufacturer's warranty, if applicable, and Company shall not be responsible for any such warranty services or claims, except as set forth herein. Company shall not be obligated to provide any warranty service or obligations unless Buyer has paid its purchases in full under this or any other Company invoice.

Also : Third party repair -
Repair of Your Product - Company owns all parts removed from repaired products. Company uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products. If Company repairs or replaces a product, the warranty term is not extended. Company will not reimburse Buyer for any repairs or replacements by anyone other than Company or anyone not authorized by Company.

Cyberpower PC