CyberPowerPC Rip off place and send out broken stuff City of Industry California

Wife ordered me a new laptop for xmas from these guys, I opened the box on xmas day and booted up the system, right away it came up with c:\windows\system32\nvspcap64.dll error on first boot up, I called Tech support, they wanted me to spend hours upon hours reloading the whole system for a missing file, well I fixed this myself with no help from them, they do not know how to troubleshoot a PC.  They always go back to the easy way out to get you off the phone, reload which is a joke.  Then the mouse pad stopped working afer a week, and it locks up when it tries to shut down.  This computer was never tested and keeps on breaking, I am asking for a full refund since they send out junk and can not give you the correct tech support for your real issues.  These guy like to rip people off and send them junk that is broken right out of the box.