Complaint Review: Cybersonic - Nationwide
- Cybersonic Nationwide U.S.A.
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- Category: Telemarketers
CYBERSONIC RIP-OFF
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I ordered the CYBERSONIC TOOTHBRUSH (1-800-847-7200) in May 2001 and was billed instantly ($118.48). It's Feb 09, 2002 and I still don't have anything (no refund, no product). They did manage to send 3 different sets of toothbrushes so far (which I sent back to them) and will apparently keep sending them.
Their customer service (1-800-770-7525) will either be closed when you call or you'll get a recorded busy signal that cuts you off after either 12 or 13 rings.
Here're the answers I received from my email to customer service:
Dear John,
I made a request to issue you a full refund. I apologize for the
inconvenience.
Thank you,
Cybersonic Customer Service
#055
-----Original Message-----
Sent: Wednesday, November 07, 2001 4:34 AM
To: Cybersonic
Subject: contact form submission
Dear Customer:
You will be issued a refund . Please allow up to 3 weeks to see the
credit on your credit card.
We apologize for any inconvenience this may cause you.
Thank You,
Cyber sonic Customer Service
#268
-----Original Message-----
Sent: Tuesday, December 18, 2001 6:31 PM
To: Cybersonic
Subject: Re: contact form submission
Like I said it is 9 Feb 2002 (over 8 months after I ordered and paid), and I still have no credit (refund) or product.
Bottom line, they ripped me off and I'll have to sue to get my money back.
Save your money and buy a similar toothbrush for much less from a store you can trust.
Click here to read other Rip-off Reports on CYBER SONIC
This report was posted on Ripoff Report on 02/08/2002 12:00 AM and is a permanent record located here: https://www.ripoffreport.com/reports/cybersonic/nationwide/cybersonic-rip-off-13653. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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