Cybertvpartner.com Billed my account without confirmation and won't refund all the money!! Internet

Hi Jason,

Regarding the $19.95 non-refundable processing fee, this fee was clearly stated during the sign up process as well as in the Terms & Conditions in which you have to read, and of course agree to before you can submit your order. Before processing an order, your purchase details are listed and you must then click on submit in order finalize the purchase. You are then emailed a confirmation email as well.

If you have any further billing or technical issues, please feel free to contact me through email or telephone in and speak with a representative for any issues. To make the process easier for you, please have your 21 digit Order ID, the email address or the telephone number that you put on your account ready so that we can easily find your account and assist you.

Email: websupport@marketbill.com
Telephone: 1-888-448-6880

Hi Jason,

Regarding the $19.95 non-refundable processing fee, this fee was clearly stated during the sign up process as well as in the Terms & Conditions in which you have to read, and of course agree to before you can submit your order. Before processing an order, your purchase details are listed and you must then click on submit in order finalize the purchase. You are then emailed a confirmation email as well.

If you have any further billing or technical issues, please feel free to contact me through email or telephone in and speak with a representative for any issues. To make the process easier for you, please have your 21 digit Order ID, the email address or the telephone number that you put on your account ready so that we can easily find your account and assist you.

Email: websupport@marketbill.com
Telephone: 1-888-448-6880

To explain a bit further, the site says they have 3,000 TV channels to watch for a fee of x amount of dollars per year. They did have the 19.95 that said it was "non-refundable"; however, I wanted to see what total amount that they were going to charge to my credit card BEFORE making the decision. I figured there were hidden fees or whatever, so I just wanted to know. I entered all of my information in, and there was absolutely NO confirmation page that said "Your credit card will be charged x amount of dollars." The site said it was 27.99 for a lifetime membership or whatver. They didn't mention that the software fee of $19.99 was extra, so we thought it was part of the cost. They just didnt' explain it well.

So, we figured it would be like $45 until we hit the next button and, without a confirmation page, said it was going to be about $70.00. We did NOT want to order the service, just see how much it would cost. Again, NO CONFIRMATION PAGE. So, we called the company INSTANTLY. Within 2 minutes of getting our card charged to cancel it. They will not refund the $19.99. On top of that, all of their billing is hired out by a third-party company who knows nothing, so we can't even contact the actual company to see what they can do.

So, they just got our $20. We were at a loss, so we tried the services out. The channels they SAY they have never come in, and the 3,000 channels are just crap channels you have NEVER heard of. And the quality was HORRIBLE. This company is just a rip off looking to make a buck.