Report: #403067

Complaint Review: Cymax Stores

  • Submitted: Fri, December 19, 2008
  • Updated: Mon, March 02, 2009
  • Reported By: Edison New Jersey
  • Cymax Stores

Cymax Stores Cymax is a Ripoff Vancouver British Columbia


Show customers why they should trust your business over your competitors...

I ordered a bed from cymax and did not receive all the parts. When I contacted them, they were very unresponsive. After following up a few days later, they told me that the parts were back ordered and another month or two and that if I wanted to return the bed, they would charge me a re-stocking fee. Horrendous service.

Cymax is a ripoff
Edison, New Jersey
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This report was posted on Ripoff Report on 12/19/2008 10:37 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee


AUTHOR: Cymax Response - (Canada)

This customer has not left us with a reference to their order number or name, which refrains the possibility to conduct proper investigations to defend ourselves against their alleged statements. We have no way to confirm that the statement provided by this customer is absolute and true. The following response has been generated from the standard procedures and policies followed when placing an order with our company.

We are a drop ship company, which means that the products featured on our websites ship manufacture-direct. We cannot guarantee that the manufacturer will have the products available in their warehouses at all times. In situations when a product is on back order, we will notify the customer as soon as we can, and request that the customer make a decision on how he/she would like to proceed. Our company takes every initiative to ensure that our customers are promptly notified of any changes should they occur on their orders.

It is a standard procedure for our customers to review, acknowledge that he/she understands and agrees to our Standard Returns Policy before placing an order with us.

Our Standard Returns Policy entails:

Your satisfaction is what counts at CymaxStores. If, for any reason, you are not satisfied with your purchase, we will gladly accept your return or exchange on most brands within 30 days. Please contact us toll-free at 866-740-9830 for further details. Please note that certain items are considered special orders by the manufacturer, and these products may not be returnable.

Return shipping is the responsibility of the customer. While we offer free shipping for most of our products, the original shipping charges and handling fees for the returned item(s) will be deducted from the refund. In addition there may be a restocking fee which will be deducted from your refund should you wish to make a return. If the item is refused and returned to the manufacturer, any return freight costs will also be deducted from the refund.

For products that arrive damaged or out of error or cannot be fixed with replacement parts, CymaxStores will pay for a replacement to be shipped if the damage, shortage or mis-shipment is properly signed for. If damage, shortage or loss is not signed for, the manufacturer may not be able to ship replacements. Please consult our replacements policy for further details. If the customer does not want parts or a replacement unit, the product may be returned for credit as detailed above.

All canceled orders will be confirmed by CymaxStores in writing: if you have not received a confirmation, your order has not been cancelled. Orders that have been shipped cannot be cancelled and costs for round-trip shipping will be deducted from refunds if orders are refused. Orders that are refused are still considered returns, and as such, the restocking fee and shipping costs both ways will be incurred as detailed above.

Any order that is refused or returned because the customer does not like the product, no longer wants the product, or believed the order was cancelled is considered a buyer's remorse return', and credit will be issued as detailed above.

All credits for returned items will be processed once the products are returned to the distribution center.

If you have any questions regarding our return policy before or after placing an order, please contact our customer service department at toll-free 866-740-9830.

Our goal is to ensure that every one of our customers who shop with us are satisfied with their products and services. In this case, we have placed an order with the manufacturer for the missing part, and secured their position in priority so that once the part becomes available, the manufacturer will ship it out immediately.

The customer understood that a restocking fee would be associated with the return before and after he/she placed this order with us. As well, this is standard business practice for most e-tailers within this industry.

In terms of their allegation about our company being 'unresponsive', again this customer has not made the effort to provide us with more information so we may look into this situation further and address the matter accordingly. Our company is ALWAYS looking for ways improve and better our services.

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