Complaint Review: Cymax Stores - Vancouver British Columbia
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- Author Confirmed
- Cymax Stores 1800-1188 Georgia Street West Vancouver, British Columbia Canada
- Phone: 604-683-0313
- Web:
- Category: BBB Better Business Bureau
Cymax Stores Cymax Stores Lie, Waste Your Time, and Steal Your Money Vancouver British Columbia
*Consumer Comment: Cymax corrected the situation.
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I ordered an audio cabinet with turning shelves on November 29, 2008. The order was supposed to take 6-8 weeks. After 9 weeks with no communication I contacted Cymax for the order status. I was told the order would take another 4 weeks. After 14-1/2 weeks the order finally arrives at my home. The shelves are broken and non-funtional, so I refuse to accept the merchandise. I contact Cymax the following day and ask for a refund of my $1653.00.
I receive an email telling me that Cymax will only refund $896.88, and that I am responsible for $425.52 in shipping fees and $330.60 in restocking fees. The agent tells me that replacement shelves are in stock and that they can ship them UPS to the delivery agent. I agree. Two weeks later I am told that the shelves are still being fabricated. I demand a full refund, and I am told that all I will get is $896.88.
I view Cymax as a dishonest company who places the full burden of manufacturing or shipping problems on the customer. This has been the worst retail experience I have ever had.
Joseph
MIDLAND, Texas
U.S.A.
This report was posted on Ripoff Report on 04/03/2009 02:59 PM and is a permanent record located here: https://www.ripoffreport.com/reports/cymax-stores/vancouver-british-columbia-v6e-4a2/cymax-stores-cymax-stores-lie-waste-your-time-and-steal-your-money-vancouver-british-col-440604. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
Cymax corrected the situation.
AUTHOR: Joseph - (U.S.A.)
SUBMITTED: Wednesday, April 08, 2009
After three weeks of back and forth emails with Cymax, they resolved the issue to my satisfaction. I am very pleasantly surprised, and I am grateful that Cymax did stand behind their customer service policies.
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