• Report: #1042966
Complaint Review:


  • Submitted: Sat, April 13, 2013
  • Updated: Sat, April 13, 2013

  • Reported By: dasjdphd — little rock Arkansas
12020 Sunrise Valley Drive, Suite 100, Reston, VA Reston, Virginia United States of America

Cymax Sure, we will replace the broken item! A new one will be shipped and the broken one will be picked up! Reston, Virginia

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Damaged bookshelf received (broken in half).
Called and emailed, sent pictures per request, assured that new one would be delivered
Called # given (1-800-290-0465) but have not been able to connect for over 3 months. The # is to a company called "Southshore".

Called Cymax three times for resolution and refund. Manager refused to refund on 4/12/13, after third time calling Cymax 

Here is fraudulent e-mail sent from Cymax on 1/21/13:


Thank you for your email. We apologize that your order arrived in less than perfect condition.

As Cymax is a drop ship company we ship all of our orders directly from the manufacturer. As it is our goal to get you the quickest resolution possible, we are happy to inform you that South Shore will actually send out their own replacements to you directly free of charge!

Because they are able to process their replacement orders directly from the customers, this process is a lot quicker than if we were to submit a replacement order ourselves.

This will be free of charge and you can reach them at 1-800-290-0465.

If they are not able to assist you please let us know and we will contact them directly.

Thank you,
Cymax Stores
Please note:This department's hours of operations are: Monday - Friday 8:00 - 4:00pm PST. General response time is 24-48 business hours.
If you require updates on your order, please feel free to check anytime at My Account. [http://www.cymax.com/common/myaccount/]
[cymax.com] [http://www.cymax.com/]

Caveat emptor! Buyer beware. Cymax lies on the web and lies over the phone.

This report was posted on Ripoff Report on 04/13/2013 08:09 AM and is a permanent record located here: http://www.ripoffreport.com/reports/cymax/reston-virginia-20191/cymax-sure-we-will-replace-the-broken-item-a-new-one-will-be-shipped-and-the-broken-one-1042966. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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