Report: #707574

Complaint Review: CYNERGY DATA

  • Submitted: Fri, March 18, 2011
  • Updated: Fri, April 22, 2011
  • Reported By: ANGRY MERCHANT — ATL Georgia United States of America
    30-30 47TH AVENUE 9TH FLOOR,
    LONG ISLAND, New York
    United States of America


*Consumer Suggestion: Cynergy Pipeline and all other processors

*Consumer Comment: Victum of this company too

Show customers why they should trust your business over your competitors...

This is a warning to anyone who is considering using this company. I am writing this at 4:01 am because I cannot sleep.  I went over my deposits early today and found out that this company has been "selectively" making deposits into my account over a period of time. For example, they would pay me for a sale made on one day and then not pay me for a sale made two days later. Some of the sales that I made and have already shipped to customers were apparently not deposited into my account and it has already been two weeks! You can image how angry the rest of my customers were for me to have to tell them that I cant ship their order because the money has not been deposited into my account yet. The transactions were authorized and paid but Charge Accept, Secure Pay, Cynergy Data, Pipeline (and all of the other aliases they use to conceal their true identity) has NOT deposited almost $500 in sales to my account yet. These are from sales starting from 3/2. Today is 3/18!  I have already gathered my information to file a complaint with the FTC but the problem is that I cannot ship to these customers when I have not been paid. These are loyal customers and I would hate to lose them over this issue. Keep in mind I have only been with this company for 4 months! I also just found out that the BBB has given them an "F" rating because of the numerous complaints!  I also found out after researching that they had to file bankruptcy before under the Cynergy name! I searched all over for information before I signed up for this scam but the problem is that I didnt know at the time that they operate under different names. I was signing up with the company Securepay. I had no idea until I already opened the account that they were operating under other aliases and had a history of stealing money from unknowing merchants. I had to shut my website down temporarily so that people would not place orders while my site still has Securepay shopping carts attached to it. They also do business under several different aliases so be careful when researching what name they may be hiding under. STAY AWAY FROM CYNERGY DATA, PIPELINE, SECUREPAY, CARD ACCEPT! CHECK OUT OTHER COMPLAINT BOARDS TO FIND OUT MORE.
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This report was posted on Ripoff Report on 03/18/2011 02:09 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Suggestion

Cynergy Pipeline and all other processors

AUTHOR: solutionsinc - (United States of America)

I am reading a few of these reports and unfortunetly the consumer is hardly told the true details of what it really cost to get services.  I see someone stating that there was a $75 fee added to their account. That is what they call an annual fee or some sort of merchant club fee every processor has a different meaning for it, some charge it once a year. On every processor contract there should be a list of fee or even in the small print that describes these charges. If it is nowhere in the contract then no you should not be getting this fee unless they previous announced on your merchant statement that they would add this fee on a specific date.  If you complain a lot about it some companies actually remove it. You have to fight fire with fire, can't let these things drag.

For the person that had the 19.95 deducted and the 100.00 charge appear of all of the sudden, they are charging you the monly service fee or wireless fee upfront and perhaps equipment 100.00 equipment charge up front since you mentioned you was going to cancel. Again this is common that processors do this if they are giving out free equipment, why would they let you keep free equipment? You have to ask and see what the 100.00 is for and if it is for equipment just return it back via ups or any other service and get a signature, better yet send it directly to a manager at the location.

For the person who did not receive their deposit from 3/2/11, seems like you take orders through your website or phone orders.  Keep in mind when you signed up with the service what was the average ticket placed on the application? This is a key factor when apply for a merchant account especially if you already had service with another company. Most of the times the rep that is helping you fill out the application does not know what to place on the average tick line on the application, some don't realize that a merchant's average ticket can be seen on a statement from the other company. Processors can hold funds on your account for many reasons, one common one is if you run sales that all of the sudden are way above  your average ticket. Thsi will cause them to hold your funds until this transaction can be verified by them, normally they should contact you and then advise you what information they need from you in regards to the sale. Also if you have had a certain percentage of charge backs they may just want to verify some of your large transactions due to charge back risk. Another thing to look at the time of signing up the contract if they have you listed as retail /rest account, moto or internet/ecommerce. These all different markets. If they have you listed as a retail but your really doing internet sales then this will cause a flag all the time because they will question every single keyed in transaction. retail accounts are card present and always swiped.  You need to contact the main office in GA, that office in ny could be just a sales office. 

My recommendations to all is please read the terms and conditions of the contract.  Any rep who tries to rush you on signing a contract perhaps does not want you to read because they will be asked questioned on certain things that they cannot answer or do not want to answer.  Every fee can be explained most of the processors have similar fees and some fees can be negotiated. Free equipment is not always the best route to go as people think. Nothing is free, most companies that give free equipment will have monthly minimums and annual fees. This covers them in the event someone signs up with service and then cancels without returning equipment. My advise is buy it. do you research on the type of equipment being offered most terminals range from 159-275 and these are usually any dial up terminal or terminal with an ethernet connection, if you require more memory on your terminal to add other applications then yeah the price maybe higher but not something crazy.  Never lease equipment unless your leasing some sort of computer solution that requires program maint. for a large establishment. Credit card terminals are not worth the 40 or 60 a month fee, plus you get locked in to a 4 year lease on equipment that cost 275 dollars.  It is very hard to decent service and hard to find a decent rep that will explain these fees thoroughly. I been around for years and i have seen these types of sitautions many times, and it is not right that no one explains how the service really works.  Feel free to respond and ask any questions.
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#2 Consumer Comment

Victum of this company too

AUTHOR: NOTMEAGAIN - (United States of America)

I agree this company is a scam, big time.  I just signed up with them through
Which that company sucks by the way as well. I start on 4-1-11. I did about 4
transactions through  them. I  called them to see when my funds will be deposited. I was told later
that night. I didn't see any deposits. I called again I then was told my account went to the risk
department. I was told that my agreement was to process no more than my average ticket item
which was $500. The transactions I did were $1600, $850, $53, $559.  I spoke with Britni
Robertson Investigator, Risk and Loss Prevention. She told me that I went over the ticket item, to send in a bank statement to see if i will be able to process such high ticket items.  So I sent the 
information in, and was told I will receive a call back. Never did I receive call from this lady ever.
Note:I had already shipped one item thinking the deposits would be in my account, because they 
said so.  So I call her back and she says that my account will be closed, because i broke 
the agreement, and to refund the money on all transactions. WTF. So I did I refunded the money
and there you have it I'm out of money. I 'm trying to get the money on the item I sent, good 
thing it was only $53, and not the $1600.  I wish that I can sue this company for my money on
the item I shipped and for lost wages of $3062 on the order I processed. I don't know about
a lot of people selling online, but I depend on my business for my income, it's my way of living. 
And someone makes it impossible for me to make money, are play around with my funds in my
account I take it personally and action is taken. 

So to all of you who need a merchant provider please don't use this company. 

I also found out this company filled for bankruptcy so maybe that's why there taking people 
money. Stay away from them. 
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