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Report: #389906

Complaint Review: Daimler Chrysler Corporation - Troy Michigan

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  • Reported By: Phoenix Arizona
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  • Daimler Chrysler Corporation daimlerchrysler.com Troy, Michigan U.S.A.

Daimler Chrysler Corporation Dba Power Chrysler, Jeep, Dodge Jeep Liberty - Daimler Chrysler Corporation - Defective Window Regulators Troy Michigan

*Author of original report: Daimler Chrysler dba Power Chrysler Jeep Dodge

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I purchased a brand new Jeep Liberty in July, 2004. In mid-March 2008, my left rear window fell down into the door. I contacted the dealership I bought it from and they advised me it would cost approximately $300.00 to repair. I asked around and was told to try a body shop. I took my vehicle to a body shop and they replaced the R & I Assembly for approximately $181.00.

In mid-August 2008, my right rear passenger window fell down into the door which I duct-taped clear plastic to it because I was going camping the next day. Approximately two weeks later, the front passenger window fell down into the door.

I contacted Chrysler and they advised they would open a claim but I had to take the vehicle to the local dealership to issue a diagnosis ticket and have them send the report to Chrysler.

I contacted local dealership and they advised the Diagnostic Fee was $110 but they would do the diagnostic test for $49.00. Bob at the Service Department told me "the only reason Chrysler wanted a diagnostic ticket was so they could check your service record with them and if you don't have one, they probably would not pay anything." Bob said I had "no service record with them other than one service call" (which actually was a Safety Recall for power ball joints).

Bob said I "should have gotten an extended warranty." I said "if Jeep is making defective windows, they should recall them or pay for their windows." He said "they are not Chrysler's windows, they are your windows--you are the owner." He again said I "should have gotten an extended warranty." Bob said "Chrysler would be more likely to give you some rebate if you had the windows fixed at the dealership." I told him "this is not a rare experience, the same thing happened to my brother-in-law." I said "if it happened to me three times, I know there must be other people out there with the same problem." He said "it happens to a lot of cars, Ford Explorers," etc. I said "I don't believe that, I had a Ford Explorer."

I tried calling Chrysler again but was on hold too long and I was at work, so I had to hang up.

Well now the weather has changed, and I'm tired of getting windblown every day. It was so cold last week, I got plurisy in my shoulder driving to work. I live from paycheck to paycheck like most people and I don't have money to throw away on defective windows. Talk about "throwing money out the window!"

So now I have the option of having the windows fixed at the dealership for $600 + $49 (diagnostic fee) for a total of $649.00 and "maybe" getting a rebate, or taking the Jeep to the body shop and have them do both windows for $362.00.

I opted for the body shop. If I end up paying this out-of-pocket, I don't want to pay $649. I am having the windows done tomorrow. I plan to submit my bills to Chrysler for reimbursement for repairing three (3) windows that went down in a 5-month period. I will update this posting as this matter proceeds.

Connie
Phoenix, Arizona
U.S.A.

This report was posted on Ripoff Report on 11/10/2008 07:35 PM and is a permanent record located here: https://www.ripoffreport.com/reports/daimler-chrysler-corporation/troy-michigan-48001/daimler-chrysler-corporation-dba-power-chrysler-jeep-dodge-jeep-liberty-daimler-chrysl-389906. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Daimler Chrysler dba Power Chrysler Jeep Dodge

AUTHOR: Anonymous - (U.S.A.)

POSTED: Wednesday, January 14, 2009

I had the two windows replaced in November as stated earlier. Now, on January 13, 2009, the back window broke again. Wow, just took two months this time -- that's a total of four times now. The R & I assembly parts were all purchased from the service department at Power Chrysler Jeep Dodge. The service department manager was right when he said the first time it happened, "parts are a piece of crap so they lowered the price." Unfortunately, when I went back in November, they raised the cost of the parts.

Anyway, they can't blame this on Arizona's hot heat -- it hasn't been hot in the last two months.

I intend to send copies of the invoices to them, which I haven't done yet, and advise of another window down.

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