Complaint Review: Dance-Twirl Minnesota Jacinda Miller Owner
Dance-Twirl Minnesota Jacinda Miller Owner - Incorrect Billing - Misapplied Funds - Improper and Illegal Collections - Poor Customer Service - Bad Communication - Eagan Minnesota
What started with the owner making terrible billing errors and sending emails at 3am to try to collect monies that were already paid, ended with the owner kicking my daughters out of her dance studio while refusing to provide us with a corrected bill showing payments made (that we can document with cancelled checks).
While the baton education and instruction was good, we experienced several large payments (some as large as $700.00) that we made to them failing to be applied to our account.
We were in communication SEVERAL times with the owner Jacinda Miller to get the billing errors corrected, yet there was a constant failure to apply all of the payments to the bill (that we had made and were able to document with cancelled checks and documentation from paypal online payments). [continued below]....
We repeatedly had to ask for updated billing and every time we got the bills back they were different with payments being constantly recoded as other types of payments. As our frustration with the situation (that continued over a period of six months) continued to grow, we again asked that our bill be updated to reflect a $200.00 payment made by check months prior and had cleared that was not reflected in the bill.
Jacinda the owner responded by not communicating with us to respond to the issue, but instead turning our account over to her bookkeeper who sent us a letter falsely claiming to be a "Collection Agent" (being a collection agent requires an actual license from the Department of Commerce of Minnesota). The letter that Jacinda Miller had the false "Collection Agent" send us demanded that we pay our outstanding balance (that we had already paid and can document) or she would not allow our children to dance at the studio.
I looked into the licensure issue with the Department of Commerce and found that this person that Jacinda was using was not licensed. An enforcement officer from the Department of Commerce got involved because this is an illegal activity.
I notified Jacinda and her "Collection Agent" about these issues, my concerns and my desire to get the issue resolved and Jacinda responded this morning by stating that she would no longer pursue the collection (we owed NO money and can easily document that fact) and that she was kicking the children out of the studio.
She took the issue out on 2 young girls. I would never EVER enroll anyone into a toxic situation like this. Fiscal irresponsibility and the vindictive nature of the owner demonstrated in the response of kicking the children out of a studio over her failure to correctly bill far suppresses any positives that are to be had by the level of instruction in baton to be obtained here.
I sadly write this review as my girls have loved twirling... I just wish that the owner appreciated her clients as much as the children of the clients believe that they should appreciate her.
This report was posted on Ripoff Report on 09/05/2014 07:32 AM and is a permanent record located here: http://www.ripoffreport.com/reports/dance-twirl-minnesota-jacinda-miller-owner/eagan-minnesota-55123/dance-twirl-minnesota-jacinda-miller-owner-incorrect-billing-misapplied-funds-impro-1174603. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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