Daniels Plumbing Heating & Air Conditioning Daniels Heating & Air Conditioning Faulty Gas Valve Albuquerque New Mexico

December 20, 2016 Daniels serviced my furnace and replaced gas valve and ignition sensor. November 18, 2017 my furnace pilot light would not start so furnace wasn't working. I called them and told them that the gas valve may be faulty. After a few phone calls with them, it was determined that the gas valve was under warranty because it was less than a year that the value was installed. They told me there would be no cost to me for the gas valve, but that I would have to pay for the labor and trip charge. They reduced the trip charge to $49 and told me I could use a $25 off coupon. They told me over the phone that the repairs would be less than 2 hours and the labor is $95 per hour.

The service technican came over and checked the furnance. It was determined that it was the gas valve. The service technician told me it was $450 for labor. I told him no. The part and labor last year was $421. It took them one hour to install the gas valve and ignition sensor last year so I told them I would not pay for more than one hour of labor. They wanted to charge me $95 an hour to go pick up the replacement gas valve and $95 for installation.

After several very frustrating conversations, they finally agreed to charge me $95 for one hour of labor for installation and $49 trip charge. I asked for the $25 off coupon they promised over the phone. They said no. They did not honor the $25 off coupon.

Personally I think they should have replaced the gas valve for free since they installed the faulty gas valve in the first place.