Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #1178145

Complaint Review: Dariusz Wisniewski - Select State/Province

  • Submitted:
  • Updated:
  • Reported By: Dariusz Wisniewski — Indian Head Park Illinois
  • Author Not Confirmed What's this?
  • Why?
  • Dariusz Wisniewski Select State/Province USA

  Travelocity ripoff Travelocity Illinoi

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

 

Travelocity - "Perplexed and Lost"

Please, read this story and share. It is not an extraordinary story, but we lost some money because of Travelocity.

We are family of 3 and recently decided to go on vacation. Our son will have a couple of days off school in October. So, why not? My wife and my son had a credit, circa $450.00 each for unused flight with Travelocity. We though that would be a perfect way to use the credit. So, I called (if you want to use a credit you have to call, nothing can be done on line). No problem - I heard in the phone. But, I was told, Travelocity will have to split our reservation into 2 bookings. One group is me - with full price, and then my wife and son is the credit group. Ok, I said. But I am buying package for 3 persons? - I asked. Sure. The package was combination of flight and a hotel in San Juan, Puerto Rico. We have never been there. So, excitement was high. They (Travelocity) took my credit card# and all info. Is this all? Yes, it is.

Soon, I received a confirmation but only for one ticket w/hotel - for me only. After maybe one hour, I checked my credit card statement on line. Travelocity charged me extremely high price for this ticket - around $200.00 more than the package was advertised. I called again. A different person answered (she was in Venezuela as turned out). I told her my story, then was put on hold for an hour, then transferred and disconnected. I called again and again with the same result. Then I started sending e-mails to Travelocity Customer Service and tried to call again and again. Nothing. I was going to vacation myself and staying in hotel room myself. Six hours passed. It was Saturday. In Sunday I continued a mixture of calls and e-mails. I received several returning e-mails reading "expect answer within 48" or "your feedback is important for us". Then I called my credit card. I wanted to know whether I can dispute this charge. Yes, you can, they told me. They have heard similar stories. I have 3 days from posting the charge to dispute it. Sunday evening I got suggestion (via e-mail) from Travelocity Customer Service to go to United and buy 2 tickets for my wife and son. Being in desperation I did this. But my wife and my son do not have hotel. Only I do. And for Travelocity I am travelling alone - this is why they charged me $ 200.00 more for ticket and hotel. As a single person, I am in different bracket. The credit we had with Travelocity? $900.00? It is gone. The vacation package if bought without any credit would have cost us around $1,500, with credit so far almost 1,300 but my wife and son do not have hotel. After 3 days, in Tuesday afternoon, Arianne from Travelocity Customer Service called me. She said that after reading all my e-mails she is "perplexed and lost". She would not understand what I wanted. So is the Travelocity. But there was a reason why she called. Adrianne wanted to know whether I was going to dispute the charge as I warned them in my e-mails. It was all she wanted from me. After I told her that I will not do it because otherwise I will have to cancel my vacation, she never called me again. She fulfilled her role as a Customer Service Rep. The case is closed.

This is our story. We are an ordinary family leaving in Chicago area. My name is Dariusz W. My e-mail is (((REDACTED)))@hotmail.com. Please, share this story with other families as a warning. I went on line and found out that there are hundreds of unhappy customers because of Travelocity. Now, I am not surprised. Share!

Dariusz W

This report was posted on Ripoff Report on 09/20/2014 03:54 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dariusz-wisniewski/select-stateprovince/nbsp-travelocity-ripoff-travelocity-illinoi-1178145. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now