Complaint Review: DarkStar Communications - Dayton Ohio
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- Author Confirmed
- DarkStar Communications 1948 East Whipp Road, Suite A-3 Dayton, Ohio U.S.A.
- Phone:
- Web:
- Category: Web Hosting
DarkStar Communications Ventrillo Server Hosting Dayton Ohio
*UPDATE Employee: We cannot take money from your PayPal Account.
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I change credit card numbers occasionally to make sure that I do not forget about some automatic rollover subscription. I signed up with DarkStar for ventrillo server hosting a couple years ago with my credit card. When the subscription came up for renewal June 2008, the credit card charge was declined. An honorable business would suspend or cancel the account.
DarkStar is not that kind of company. DarkStar yanked the money out of my PayPal account and declared the account paid. When I filed a dispute with PayPal, DarkStar suspended my account then sent me a bill for a fictitious past-due amount for last year, threatening to send the matter to collection.
DarkStar has not responded to my email. They require you to log onto their website to service your account, but on the site there is no option or way to cancel your account.
I would not recommend DarkStar to anyone. In fact I think that there ought to be prison time for the kind of people who perpetuate this kind of dishonest scheme.
Maherybe
Falcon Heights, Minnesota
U.S.A.
This report was posted on Ripoff Report on 06/27/2008 11:23 AM and is a permanent record located here: https://www.ripoffreport.com/reports/darkstar-communications/dayton-ohio-45440/darkstar-communications-ventrillo-server-hosting-dayton-ohio-345025. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
We cannot take money from your PayPal Account.
AUTHOR: Guildy - (U.S.A.)
SUBMITTED: Friday, June 27, 2008
Hello,
We cannot take money from your PayPal account. As pretty much everyone knows (you can even call and confirm with PayPal if you want), you have to initiate a subscription to us -- we cannot simply charge your PayPal account whenever we feel. That subscription is initiated by you, and you can cancel it at any time. There is not a *single* way we could have taken money from your account without you knowing about it. That's the whole reason PayPal does what they do with subscriptions.
To cancel a PayPal subscription to our company, as stated in our terms of service (which you agreed to when you signed up), and also attached to any cancellation request that you put in with our support ticket system, you have to login to PayPal.com, under your own account, find the transaction, click on the subscription details, and then choose the Cancel Subscription option. As stated above -- if you initiate the subscription, you also are the one who has to cancel it.
I will also remind you that you checked the following box while ordering:
"I realize that I can cancel at any time by submitting a support ticket."
Thanks.
--DarkStar
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