Ripoff Report Verified™ REVIEW
EDitor's UPDATE: Positive rating and recognition has been given to Data Compliance Services
for its full commitment to quality customer service.
Ripoff Report's discussions with Data Compliance Services have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Data Compliance Services listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
Data Compliance Services CEO, Mr. River Cohen, has informed us that his personal philosophy is that his clients success are the heart of the business. [continued below]....
..... As a successful businessman, Mr. Cohen feels it is critical to listen to his clients and respond properly. By always putting his customers first, Mr. Cohen hopes to maintain Datainsure as a successful enterprise both now and for many years to come. Another top executive, COO Marc Newman told us that Mr. Cohen's personal business philosophy is based on Robin Sharma's quote, "Business is about Loving the people who do business with you and giving them more Value than they have any right to expect."
Datainsure's River Cohen says this, "Datainsure provides Exceptional Electronic Payment Processing and Data Compliance for small to mid-size business owners. We will handle your processing needs from top to bottom, to create a seamless relationship. We guarantee our program with ZERO Cancellation Fees"
One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "Datainsure truly communicates all aspects of their service in a timely and effective manner. We are very pleased with the responsiveness that the employees show us. They are serious about meeting commitments, and deliver on their promises."Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business.. The information provided in this report below is based on comments made by Marc Newman during an onsite inspection held by a third party verification company with no biases towards Data Compliance Services.
Data Compliance Services is a merchant services/credit card payment processing company. Marc Newman stated the following in regards to the vision of his company, "our vision is to provide the best rates, most up to date hardware and software, and superior customer service."
Leads for Data Compliance Services are primarily obtained through a marketing firm that reaches out to perspective merchants. Mr. Newman explained the sales process as follows, "once we receive an interested lead...their processing statement is analyzed by our professionals and then a package is created to provide them with the value." CUSTOMER CARE & COMPLAINT RESOLUTION – DATA COMPLIANCE SERVICES
During the onsite interview Mr. Newman was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Newman explained that they very rarely receive complaints with their company, he additionally expressed how they remedy issues when they do arise, "first and foremost an apology is issues and...everything necessary to correct it is done." If the matter is customer service related an administrative team member will call to address and issues. If the matter is in correlation with the hardware they provide, "in cases that the merchant is local we will go to their place of business and correct the issue."
When asked to comment on complaints posted on Ripoff Report's website Mr. Newman stated the following, "It says that we misrepresented our corporate ID by using Quickbooks Intuit logo. We have permission to use Quickbooks and Intuit logos as a premier reseller for Intuit and Quckbooks. It says we withdrew funds without authorization. There is no way we would be able to withdraw funds without someone’s bank account that we were given, and they signed off on that, so it would be impossible to take funds without authorization." To further assure future and current clients Data Compliance Service's salesmen are ETA CPP certified, which is the credit card industry standard. Additionally, they have an A+ ratings with the Better Business Bureau.
When asked what type of changes they have made to honor their commitment to make things right with the consumer per the request of Ripoff Report, Mr. Newman stated, "we have completely overhauled our administrative team. We have implemented a new answering service. We have purchased client relationship management software. We have purchased a new voice-over-internet phone system. Our priority is the customer, so we have made it… the path of least resistance for them to get in touch with us if there any issues, and for us to get in touch with them to rectify those issues. We also have a zero cancellation fee guarantee, which we implemented because we don’t want someone to be locked into something if they’re unhappy."
Data Compliance Services is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "I think it’s the highest compliment and honor to be a part of Ripoff Report because along with Google it is one of the most well-respected names on the Internet, and to have a relationship and a positive influence from them is absolutely a game changer for anyone’s business, so we are extremely fortunate and blessed to have this relationship now." DATA COMPLIANCE SERVICES – STATEMENT FROM THE CEO – MARC NEWMAN "
We are one of the top Merchant Service Providers for helping small to medium size businesses realize their profitablilty in a timely manner. With Datainsure, you'll receive an ETA CPP Certified Sales Team and a Reliable, Dependable, and Congenial Administrative Team. Please take time to review our site, datainsure.com. Learn about our Processing, Hardware, and Software offerings, meet the people who will manage your account, understand our history, and receive answers to some of your questions. Payment Processing can be confusing and daunting; Data Compliance Services ensures that is not the case.
Data Compliance Services's administrative team have expressed that they feel confident, educated, and competent in taking the best possible care of our Merchants. Data Compliance Services takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Data Compliance Services provides a positive and uplifting work environment. Suggestions regarding improvements are strongly encouraged, as we have cultivated a familial culture. Mr. Cohen is truly concerned about our contribution to the company and has provided growth opportunities for us; a true meritocracy. He and Mr. Newman take the time to listen and communicate with employees and Merchants alike."
Ripoff Report was pleased to learn that Data Compliance Service's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction. STATED IMPROVEMENTS FROM DATA COMPLIANCE SERVICES
Data Compliance Services recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Data Compliance Services has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with River Cohen and Marc Newman, Ripoff Report is convinced that Data Compliance Services is committed to quality delivery of services resulting in total client satisfaction. How does a business get Ripoff Report Verified™
The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.
Ripoff Report has determined that Data Compliance Services meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.
Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future. Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike. Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. NOW TO THE ORIGINAL REPORT THAT WAS FILED
Same merchant as the other Ripoff Report they filed. False: We are allowed to use Intuit's logo, as we are a Premier Reseller. No one says "We are Intuit, ever." Money is never taken without authorization. Forms are signed by the merchant, allowing us to debit their account for respective services.
Please beware of this company. They will bait and switch and Scam you if they can. Very difficult to get a hold of and extremely unprofessional.