Report: #861163

Complaint Review:

  • Submitted: Thu, March 29, 2012
  • Updated: Thu, June 28, 2012
  • Reported By: Calvin — Washington District of Columbia United States of America
    2200 Pennsylvania Ave. NW
    washington, District of Columbia
    United States of America Hard drive repair ripoff.. data retrieval scam washington, District of Columbia

*Consumer Comment: - I like 'em

Show customers why they should trust your business over your competitors...

I contacted the company to retrieve data from a corrupted hard drive. The requested a 100 dollar fee to look at the drive and prepare a quote. I received a quote of 1700.00 to retrieve  data which I decided against so I requested my hard drive back but I never received it. The company stopped responding once I decided not to go with their services so I was forced to contact my credit card company to dispute the charge and I also had to file a claim against the company in small claims court in the District of Columbia.
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This report was posted on Ripoff Report on 03/29/2012 05:49 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment - I like 'em

AUTHOR: Bigbob - (United States of America)

I'm the IT manager for a company here in silicon valley - From my experience, I have learnt the importance of good account managers. First, I sent a drive to data retrieval  and I got somebody called David as my account manager, he was utterly useless, and made my experience a hell - that's when I decided not to go to this company again. 

Since they are the best in the industry, I contacted them again with my fingers crossed, and this time, I got Kevin Smith and he was awesomely good - He kept me updated regularly via emails - and I was never required to call up the toll free#.

Also, my Friend wanted to recover some doc files from his hard drive, but he didn't have much money - I gave Kevin's ext (ext is 317 I think) and asked him to call him up directly. My friend called up and explained the situation and Kevin went out of his way to give a huge discount to him. 

If I/my company needs any recovery (which I hope does not happen), I will make sure I call him up directly rather than calling up the toll free number.

Anyone who needs recovery, I would suggest you call Kevin - I'm sure he will help you out.

I give five stars to this company (more to Kevin)
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