Complaint Review: David's Bridal - Conshohocken Pennsylvania
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- Author Not Confirmed
- David's Bridal 1001 Washington Street Conshohocken, Pennsylvania U.S.A.
- Phone: 610-943-5000
- Web:
- Category: Bridal Shops
David's Bridal Daughter's Wedding Dress Sold To Another Customer Conshohocken Pennsylvania
*UPDATE Employee: Not a common practice
*UPDATE Employee: Not a common practice
*UPDATE Employee: Just wanted to say something
*UPDATE EX-employee responds: Why didn't you go online and find another Davids?
*UPDATE EX-employee responds: common practice - switching dresses
*Consumer Comment: How can you let people defraud you like this?
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This is an account of what happened to my daughter:
On March 15, 2003, I purchased my bridal dress from David's Bridal at 9201 North 29th Avenue, Phoenix, Arizona. The dress was thoroughly inspected by me, my maid of honor and my mother, to assure there was no missing beading or other flaws that would need alternations. Per David's Bridal request, I returned the dress on May 8, 2003, for detailing and pressing. From the time David's Bridal employees placed the dress in the garment bag at the time of purchase until I returned it for pressing, the dress was never removed from the garment bag.
On Wednesday, May 21, 2003, I spoke with Maria in the alternations department who assured me the dress would be completed on Friday for pick up. My fianc and I arrived at David's Bridal on May 23rd at 4:30 p.m. to pick up the dress. A young woman named Evelyn was assisting me. After I went to my car to get the pick up receipt, without introducing herself, a woman named Vicki, approached and literally grabbed the receipt out of my hand snapping, I'll take care of this, turned and disappeared. Vicki returned in a few minutes stating my dress had been misplaced, but if I would return in 30 minutes it would be ready for pick up. I arrived home at 6:15 p.m. and immediately called David's Bridal, spoke to Juana in alterations and was told I had to return that night to pick up my dress because she would be done in two minutes. I explained I wanted my dress cleaned and pressed properly and did not want a rush job. Juana informed me I had to pick the dress up that evening because the following day was Saturday and David's Bridal would be far too busy to accommodate me.
My mother and fianc returned to David's Bridal later Friday evening to pick up the dress. When my mother arrived, Vicki's tone was quite terse and her demeanor was that she was totally annoyed by their presence. Vicki tried to place the blame on me, stating the original pick up date was May 26th at 6:30 p.m. (My wedding was May 26th at 10:30 a.m.) My mother and fianc were informed the dress had been found but my mother was only allowed to make a visual inspection of the dress in the garment bag. Vicki assured my mother the dress had been pressed, inspected, detailed, and there would be no need to bring it back to David's Bridal for anything further.
When my mother arrived at my home, I removed the dress so it would not get wrinkled remaining the garment bag. The train had been folded, clipped with a hanger and hooked over the back neckline of the dress. We noted numerous snags, loose threads, missing beadwork, and neither the dress nor the underlying layers had been steamed or pressed. The following morning we returned to David's Bridal and Vicki's demeanor continued to remain terse and unfriendly. Maria, the alternations employee, informed us the train should not have been clipped with the hanger because doing so would only create additional wrinkles nor should the hanger have been hung on the back neckline. Upon further inspection, we discovered even more flaws, loose threads, a broken shoulder strap, more wrinkles, and more missing beadwork.
We suspected this was not the original dress I had purchased from David's Bridal. When confronted, Vicki admitted to my mother and maid of honor that my original dress had been sold to another customer. My mother and fianc subsequently spoke with the store manager, Debbie, on the phone, explained the situation and informed her Vicki had acknowledged the fact my original dress had been sold to another customer. Debbie told my mother David's Bridal has no tracking system therefore it was impossible to determine who now had my dress.
Debbie asked my mother what we wanted in compensation, since David's did not have another dress like mine; there was no choice but to wear a used dress at my wedding. Under the circumstances, we would agree to accept the used dress David's Bridal had switched, expected it to be repaired, detailed, pressed to my satisfaction, and we expected a full refund for the full purchase price of my original dress. Debbie stated she was home ill, could not come to the store that day and asked us to return Tuesday, May 27th to pick up the refund confirmation. My mother and fianc both spoke with Debbie regarding this, and agreed. My fianc and mother specifically told Debbie we did not want to arrive on Tuesday, May 27th to pick up the refund confirmation only to have her deny our verbal agreement for a full refund. Debbie adamantly stated she would stand by her offer of a full refund.
On Tuesday, May 27th, my husband and I went to David's Bridal to pick up the refund confirmation and Debbie refused to honor her original offer. I have subsequently been billed the full amount for the used dress and reported to the credit reporting company. I have written numerous personal and confidential letters to the president of David's Bridal (Robert Huth), the president of Household Bank (Dale Aldinger), and never received a response from either. I have sent each a 72-hour demand letter delivered by certified mail, restricted delivery and both presidents refused to sign for the letter or respond as requested.
I have subsequently been billed the entire amount for my dress ($577.25) that was sold to another customer, and reported to the credit bureau. The demand for payment in addition to late charges now totals $981 for a used dress.
Barb
Phoenix, Arizona
U.S.A.
This report was posted on Ripoff Report on 04/14/2004 04:09 PM and is a permanent record located here: https://www.ripoffreport.com/reports/davids-bridal/conshohocken-pennsylvania-19428/davids-bridal-daughters-wedding-dress-sold-to-another-customer-conshohocken-pennsylvania-87671. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#6 UPDATE Employee
Not a common practice
AUTHOR: Db Consultant - (U.S.A.)
SUBMITTED: Wednesday, March 19, 2008
It is appalling to me that any David's would take a dress out of alterations to sell it to another bride. It would be an inexperienced consultant just trying to make a sale. I cannot BELIEVE she could be so stupid.
As for the after hours vendor's comment, David's Bridal is first and foremost an off-the-rack store and so, of course, we make every effort to sell dresses off the rack before ordering a different one. NO dresses in our stores are "used" and any wear and tear is due to brides trying on the dress just the same as you would find in any off-the-rack department store. The David's Difference is that we will make every effort to 100% restore a gown if there is any wear at no additional charge. If we look for a dress that has been mailed in, it is not from another store, it is from the warehouse and has never been tried on before. And NEVER under ANY circumstances would a dress be taken from alterations in our store.
Obviously, in your case ma'am, you are definitely the victim. A consultant SOLD your dress to someone else. I'm still in shock. I do agree that your money should be refunded if they can't find a dress in great condition for you in time for your wedding, however, I don't agree you should be refunded AND keep the dress if that's what you're assuming. You either want the dress...or you don't. Right? I'm embarrassed that you would be given so much trouble after they were sneaking around trying to switch dresses on you. This would never happen in my store.
#5 UPDATE Employee
Not a common practice
AUTHOR: Db Consultant - (U.S.A.)
SUBMITTED: Wednesday, March 19, 2008
It is appalling to me that any David's would take a dress out of alterations to sell it to another bride. It would be an inexperienced consultant just trying to make a sale. I cannot BELIEVE she could be so stupid.
As for the after hours vendor's comment, David's Bridal is first and foremost an off-the-rack store and so, of course, we make every effort to sell dresses off the rack before ordering a different one. NO dresses in our stores are "used" and any wear and tear is due to brides trying on the dress just the same as you would find in any off-the-rack department store. The David's Difference is that we will make every effort to 100% restore a gown if there is any wear at no additional charge. If we look for a dress that has been mailed in, it is not from another store, it is from the warehouse and has never been tried on before. And NEVER under ANY circumstances would a dress be taken from alterations in our store.
Obviously, in your case ma'am, you are definitely the victim. A consultant SOLD your dress to someone else. I'm still in shock. I do agree that your money should be refunded if they can't find a dress in great condition for you in time for your wedding, however, I don't agree you should be refunded AND keep the dress if that's what you're assuming. You either want the dress...or you don't. Right? I'm embarrassed that you would be given so much trouble after they were sneaking around trying to switch dresses on you. This would never happen in my store.
#4 UPDATE Employee
Just wanted to say something
AUTHOR: Anonymous - (U.S.A.)
SUBMITTED: Tuesday, May 02, 2006
I do currently work for David's Bridal, and i want to be honest with you. I have seen some great stores in our chain and i have seen some bad ones. I am proud to say that i work for a great one. I am sorry about your bad experience with our company. My advise is to actually call the corporate hotline because letter writting is pointless that i have seen. I have been to so many retail stores and i have had bad service or things have been messed up but in the long run everything works out some how, even if u dont get what u want from that store. I would have suggested that store try to locate the gown from another store and get it sent over asap in time for your wedding. It is possible because i am always getting my bides their gowns even if we are in the tightest situations. Like i say to all of my brides, it is your day , u tell me what u want and i will get it for u. Again i am sorry for your experience.
#3 UPDATE EX-employee responds
Why didn't you go online and find another Davids?
AUTHOR: Sarah - (U.S.A.)
SUBMITTED: Wednesday, June 30, 2004
I have worked for David's Bridal, and our policy was if a dress is sold, it's sold. My big question is why didn't you (or they) call another David's to see if they could ship the dress? The dresses are all off the rack, and every store should have the same dresses.
Unless it was a special order, a new dress could have been found, overnighted, and the problem could have been avoided. Also, it only takes about 20 minutes to clean and press your dress if there is nothing that needs to be fixed. I have told customers 'alterations is busy, it will be just a moment' while they clean and press. I am now a wedding planner, and use Davids with some of my small budget weddings.
I have yet to have a problem with them, even going to another branch. I've even had my consultant call over 30 branches to find a specific dress. I'm sorry you had such a bad experience, but a little homework and chutzpah and the situation could have been avoided. By the way, according to the website, there are two David's in Phoenix.
#2 UPDATE EX-employee responds
common practice - switching dresses
AUTHOR: Stacey - (U.S.A.)
SUBMITTED: Tuesday, June 29, 2004
I am a former employee of Afterhours which is associated with David's Bridal where I worked as a vendor. The act of switching dresses is used quite frequently so is the cohersion of lying to customers stating that "a sale will be endin gtomorrow and you have to but it today" and knowing very well that that is a lie.
I am aware of them on numerous occasions swaping dresses if a bride wants to purchase a certain dress and finds a flaw with it, the bridal consultant or manager on duty will look to see if another one in the correct size is in alterations, or if one has arrived through the mail system (when we would have another store send one in) and then replace it with the flawed item.
They are horrible people especially since these are usually first time brides and they are so excited that things of this sort never cross their mind.
#1 Consumer Comment
How can you let people defraud you like this?
AUTHOR: John - (U.S.A.)
SUBMITTED: Wednesday, April 14, 2004
Don't be sheep! Get some backbone, a lawyer, or take these sleazeball crooks to small claims court and make them clear up your credit report. Stop being a d**n doormat.
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