SPECIAL UPDATE: April 13 2011: Davison Design remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Davison Design is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.Rip-off Report Investigation:
To date, Davison Design has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Over time and since becoming a member, Davison Design has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Davison Design remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at firstname.lastname@example.org
Editors UPDATE: Positive Rating and Recognition has been given to Davison Design
for its Commitment to Excellence in customer service.
Rip-off Reports investigation of Davison Design uncovers an ongoing commitment to total customer satisfaction. This means that customers can expect that Davison Design will always work towards finding a mutually satisfactory resolution to any complaints or concerns. Davison Design listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the product offers and the support for customer service.
One top executives in the internet marketing industry stated to Rip-off Report, that Davison Design's corporate philosophy is that customers are a valued. Our company is committed to listening to customers and responding to their needs. This ensures that we will always be successful and offer 100% satisfaction.
Another top executive of the company stated to Rip-off Report, that the company's policy is to add value to every service. The company knows that successful businesses are based on valuing the customer and taking care of the customer's needs. Davison Design is committed to ensuring that customers are happy with the product and service provided by the company. Davison Design is committed to always doing right by the customer. With customers in 26 countries and territories around the world, this is essential to our company's success.
Rip-off Report has confirmed that Davison Design takes quality control very seriously. Davison Design recently engaged Aseptic bottling, the state-of-the-art bottling process for nutritional beverages. Through this pharmaceutical level production program, Davison Design ensures a quality product every time. Customers can count on repeatability of the highest product standards possible. Rip-off Report was pleased to learn that Davison Designs past and current approach to business is focused on its pledge to total commitment towards customer satisfaction.
Davison Design recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation Davison Design has instituted changes that ensure customers a more streamlined approach to problem resolution and a total overall commitment to her client experience.
In summary, after our investigation, which included discussions with Davison Design and many of the company's past and current associates, Rip-off Report is convinced that Davison Design has been and is committed to quality delivery of services resulting in total customer satisfaction.Read more about Davison Design's Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike. Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Davison & Associates Invention Company Stole $1685 from me Ripoff Thieves Crooks Beware Pittsburgh Pennsylvania
To anyone considering using Davison for a product idea:
I am so disappointed in myself after reading this website because I should have done all this research before being suckered in by Davison. I am laughing hysterically at the fact that one company can have so many "Director of New Products"...my "Director of New Products". The funny thing is the first time I called, the receptionist had never heard of him!!! Then, when I said his title and asked how she could not know someone in this position she stated that she was "new to the company and still learning names".
Anyway, like many of the rest of you, I sent in the original $685 and when they had "secured a Manufacturer" for my idea they sent me photos of the companies other items they had manufactured. None of the products even had logos and looked like they were from the Dollar Store. When I questioned Mr. about this, I was told that the company removes all identifying information and it's for "demonstration" purposes only. Needless to say, Mr. seemed very educated and always kept all of our phone appointments, etc.
After sending me the document with the 4 choices of payment, I told him that I could not afford any of these options and he advised me that with just $1,000 they could "hold my spot" but he was meeting with the CEO that day and he needed the money wired. I sent over the $1,000 and have received multiple phone calls from him since then to see about the rest of the payment and if we could "proceed with the project". I got my tax return today and wrote Davison a check for all of the $3,000 I recieved and sent it out in the mail today. Of course, I am stopping payment first thing in the morning (THANK GOD for this website).
The news gets worse! I repeatedly told this man that I was a full-time student with two kids and we were living paycheck to paycheck to make ends meet, at which time he assured me that when my product got picked up (and they would go to "as many Manufacturers as it takes") that I wouldn't have to worry about money any longer. My husband (who believes in my idea greatly) and I went this week and got a home equity loan on our house to pay for the rest of the $12,000 it was going to take for this to be manufactured. It cost us $2,700 in closing costs to get this done so we are out that money also!
I haven't had a chance to speak with Davison or Mr. as they are closed already but let me tell you, I have several things to say and I am going to try my darndest to get a refund of at least the majority of my money. Even if I don't, I can thank the Good Lord that I found this website and did not get spend my home equity money on this! How can a company allow someone to mortgage their home for something like this with no guilt!?!?! I told this man, Mr., that I would have to take out this loan and he said "it would be well worth it in the long run". If any of you want to file a class action lawsuit against them maybe we can find a way to do it.
Thank you! Michelle
Albuquerque, New Mexico
U.S.A. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.