• Report: #911550
Complaint Review:

Day Out With Thomas, Phillipsburg, NJ

  • Submitted: Fri, July 13, 2012
  • Updated: Fri, July 13, 2012

  • Reported By: Natasha — Morristown New Jersey United States of America
Day Out With Thomas, Phillipsburg, NJ
99 Elizabeth Street Internet United States of America

Day Out With Thomas, Phillipsburg, NJ HIT Entertainment Total Scam; No Customer Service At All Internet

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A Day Out With Thomas The Tank Engine: sounds great for my 2.5 year old twins and a lot of their friends. We get a huge group of 20 together to go and enjoy the day and purchased tickets online for 10am train ride. Train was totally overbooked.  We had nowhere to sit and had to STAND.  Staff was nonexistent and no one could provide any help whatsoever. My 2.5 year olds cried entire time.  No staff able to help, when I called to complain, the ticket seller (TicketWeb.com, total rip off service charge of 3.65 per ticket!) referred me to "Hit Entertainment" as the sponsor of the event with my complaints.  No one from Hit Entertainment ever responded to my emails and phone calls. This whole event is terrible and a scam. My kids and I were so disappointed.  What's really a shame is it could have been great, had there been the slightest bit of organization to the event and some customer service after the fact.

This report was posted on Ripoff Report on 07/13/2012 12:02 PM and is a permanent record located here: http://www.ripoffreport.com/reports/day-out-with-thomas-phillipsburg-nj/internet/day-out-with-thomas-phillipsburg-nj-hit-entertainment-total-scam-no-customer-service-at-911550. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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