• Report: #502845
Complaint Review:


  • Submitted: Thu, October 01, 2009
  • Updated: Sat, November 28, 2009

  • Reported By: Snowgirl — new braunfels Texas USA
P.O. BOX 10276 DES MOINES, Iowa United States of America


*Consumer Comment: DazzleSmile SCAM

*UPDATE Employee: Hello

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I am currently going through this with ULTIFRESHWELL aka DAZZLEWHITE.

I cancelled within the 14 day trial via their internet, paid 6.99 for an e-mail ups label to ship the order back (it has a 10 day life to the e-mail), only 2 days later to have a charge of 79.28 put my bank account 120.00 overdrawn with 2 days left til payday with 20.00 overdraft fees accummulated each day. Chatted online with the live chat person, she stated that I had not cancelled eventhough I gave her a confirmation number and the UPS label number. Told me I had this company confused with another one but she would give me a cancellation #. I asked for a copy of the chat conversation to be sent to my e-mail and it was never sent there.

I have called my bank who then gave me 3 phone numbers and 3 different companies names which were affiliated with this charge on my account and none of them worked.

The next day actually went to the bank to talk to fraud dept, only to be told that they could do nothing for me since the charge was still pending except cancel my card and order me another one when my account was out of the negative, also that I would just have to wait to file any paperwork (dispute claim, etc..) to see if the charge cleared. When I asked how it was taken out of my account, via MC or debit. Found out they took the amount out as a debit, so now I will have to file a report with the police department...

all this headache for a freakin' 99 cent supposedly FREE trial of crap!!

This stuff isn't even anything other than hydrogen peroxide, of which you can go to any store to get a huge bottle of for 50 cents.

Then I look at all these other reports of fraud online and the same old generic lines of apology are being sent in rebuttal to all who complain asking for the product back for a refund!!

Yeah right!!

Who keeps boxes from stuff shipped to them when the item is supposedly free? And why would you after already incurring a charge which has not been approved, then go and pay for a shipping label/box etc., in order to return this crap and come out of pocket even more?

I think that some of the blame for all of this should also fall on all of the  internet sites who allow these companies to post this stuff on their sites before checking into them for the good of the public first.

Lesson Learned

This report was posted on Ripoff Report on 10/01/2009 04:19 PM and is a permanent record located here: http://www.ripoffreport.com/reports/dazzle-smile-dazzle-smile-pro/des-moines-iowa-50381/dazzle-smile-dazzle-smile-pro-dazzlesmile-fraud-scam-des-moines-iowa-502845. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

DazzleSmile SCAM

AUTHOR: John - (USA)

Enough with the canned responses, fake names, and BS concerns. No, you're not getting in the last word here; neither are you going to manipulate Google's search engines with your scam and fake responses. DazzleSmile, you have been exposed for the scam that you are.

See below: MSNBC did a report on companies like DazzleSmile, et al. Here's the link:


The article reports that companies like DazzleSmile and Beverly Hills Smile are part of a growing internet scam called the fakeosphere. As Sullivan points out, it's the latest internet scam posing as legitimate news and opinion on products when in fact it's all company generated, designed to deceive consumers. The FTC is currently investigating.

The U.S. Senate is now investigating scammers like DazzleSmile, BeverlyHills Smile, etc. Here's a link to the AP report:


IMPORTANT: This company DazzleSmile survives because it expends alot of resource trying to game the Google search engine. Their canned responses to complaints all over the internet are just one example of this. They are attempting to bury all public complaints and outrage concerning their fraudulent practices by manipulating Google and other search engines. Do your part and respond to their canned responses whenever you see them; even responding once will make a difference. We can play the same game... DazzleSmile scam DazzleSmilePro scam DazzleSmile fraud DazzleSmilePro fraud DazzleSmile beware DazzleSmilePro beware

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#2 UPDATE Employee


AUTHOR: wanda - (United States of America)


If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,


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