ED Magedson – Founder
Dazzle Smile22100 E. 26th Ave Aurora, Colorado United States of America
I ordered product October 8, 2009 in response to an ad on a popular news / weather website. The directions were to order two different products, pay only the shipping costs ($1.95 for one, 0.99 for the other) for a trial size portion. The first product, Dazzle White, was delivered in fairly non-descript packaging, no packing list, instructions, or otherwise. I did read the ingredients, and this stuff is nothing more than hydrogen peroxide (a very inexpensive product) with a few other additives. In a few days, my credit card was charged $87.62.
About a week later, the second product, Sparkle White, arrived, followed by a phone call asking if I was the authorized user of the card. I told the caller that I wanted the account closed at that time, but within a week, a charge of $92.37 hit my account, and another box of Sparkle White product that I did not order. I didn't open the box. I immediately began attempting to contact the company for return instructions. It took some research with others who have experienced the same circumstances. I found a phone number that someone actually answered, waited on hold for 20 minutes or so, and got the address, and return authorization number. Ditto for the second, except that the guy on the line said he would email me the instructions. He never did, so I had to call again. I was told that the Sparkle White product had been in my possession for too long to be returned, thus no refund was allowed. This was the "Trial" sample, not a month's supply!
The product was returned to both addresses on November 13, 2009.
Dazzle Smile was shipped to:
22100 E 26th St
Aurora, CO 80019.
Sparkle White was shipped to:
881 W. State St
Pleasant Grove, UT 84062
A credit for the second shipment of Sparkle White was taken off the account, but not the first. There has yet to be a credit issued for the $87.62 for Dazzle White. I was told it was outside the 30 day return window (also not explained on the site or anywhere else) which is from date of order, not date of delivery.
Charges on the statement are as follows:
VITANUTRIT8772659030 - $0.99
Healthsmile 8668257477 - $1.95
Foreign transaction Fee - $0.05
Improvehealth 8668077356 - $92.37
IJ18 ACAI VIS 8869825175 - $87.62
SUP*WORLDFIT 8664075590 - $27.14 (twice)
Today I noticed a charge for $24.13 from Sup*Worldfit occurring on 12/4 and 01/04. I called Dazzlewhite and was told WorldFit is a different entity, and was given another number to call (866-437-1621). I got the account cancelled, but never received any services or added value from them. I was told that at the time of my order for Dazzlewhite, there was a brown box on the form indicating that I was also signed up for Worldfit, which would give me access to other websites and publications related to personal fitness and weight loss. I never saw this, and the site is no longer available for me to acquire a password to access these alleged sites. I got this account cancelled, but no refund for 2 months worth of the "service".
I will concede the $2.99 for initial shipping, but all the rest is for product that I didn't use, or in some cases, even receive.
EDitor's Suggestions on how to get your money back!
This report was posted on Ripoff Report on 01/13/2010 06:06 PM and is a permanent record located here: http://www.ripoffreport.com/reports/dazzle-smile/aurora-colorado-80019/dazzle-smile-sparkle-white-supworldfit-dazzle-smile-pro-premium-white-misleading-ad-u-554027. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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