I ordered a "free trial" of denta white product online on Oct. 3, 2009 using my debit card. The very next day, I cancelled it online and over the phone with a gentlemen named Wally. I confirmed with him that it was cancelled and he said yes he saw where it was cancelled online. He asked me why I was cancelling and I said I didn't realize I would be enrolled in a delivery system and charged more so I wanted to cancel before any of that happened because I am a sigle mom and have many kids to support. He assured me it was cancelled. I asked if I needed to return the product once I got it and he said no keep it and at least try it and let us know how it works. I verified once more that I would have no additional charges and he said no. On Oct. 20, 2009 I was charged 92.36 and when I called the company to say I had cancelled they said no I had not. If I had I would have gotten a cancellation e-mail. I was very mad. They said just return the product unopened. I clarified what they meant and they said as long as the inside clear plastic was not opened. I returned it within the next two days and confirmed they got it on the 29 of Oct. On Nov. 12, 2009 I called about my refund and Claudia said it was processed on the 6th and denied because the plastic was opened and the contents where in ziploc bags. This was so untrue and I was very mad. I said I wanted to speak to a Supervisor or returns dept. She said a Supervisor could do nothing and you can't have direct communication with the returns dept. She said they just go along with what the returns dept. says. I believe they just decided not to cancel my order the first time if you don't document it then it didn't happen and the returns dept. can say what they want it is their word against mine hence they don't have to refund. I didn't realize I had to take picture of the unopened product before I sent it back. This company is a scam and they are hurting people with their dishonesty.
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