Report: #520616

Complaint Review: DAZZLE WHITE/PRISTINE HEALTH

  • Submitted: Fri, November 06, 2009
  • Updated: Wed, January 13, 2010
  • Reported By: fishman — portsmouth Internet United Kingdom
  • DAZZLE WHITE/PRISTINE HEALTH
    28 viking industrial estate
    Internet
    United States of America

Show customers why they should trust your business over your competitors...

i purchased the so called free trial, and it was only when i recieved it that i realised,that it wasnt so free, you could only use one of the samples sent the rest had to be returned asap, which i did, then lo and behold i have two lots of $79.28 taken without authorisation from my credit card. this was within a week of each other.i knew nothing of this till i recieved the statement 4 weeks later.I have never recieved any other products and sent aletter to the company with my return stating i wanted no more.Pristine Health denies they have anything to do with Dazzle White, yet it is their name on the credit card statement.They gave me the number of dazzle white,this number is 1-866-528-6214, eventually i spoke to a well rehearsed muppet, who said they have not recieved my return as yet, it was posted 6 weeks ago, but have now cancelled my agreement, which i never entered into. as for the $150 they owe i will get that when the return has been processed. i wont hold my breath. i would urge any one who has been caught like this to go on Facebook, and broadcast to the world exactly as im doing. Perhaps if enough people see the message the company will fold as hopefully people wont get sucked into it. 

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This report was posted on Ripoff Report on 11/06/2009 01:26 PM and is a permanent record located here: http://www.ripoffreport.com/reports/dazzle-whitepristine-health/internet/dazzle-whitepristine-health-pristine-health-stole-funds-from-credit-card-unauthorised-to-520616. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
2Author
5Consumer
0Employee/Owner

#1 UPDATE Employee

Hello,

AUTHOR: smith long - (United States of America)


If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
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#2 General Comment

Dazzle White is a SCAM!!

AUTHOR: Inspector - (USA)

They will not answer because it is just an automated system used to fool the search engines.  They are a scam.
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#3 Author of original report

please read before you reply

AUTHOR: fishman - (United Kingdom)

Miriam Hudson. I dont know whether or not English is your first language, but you have replied to my report without reading it. i have retuned the product 3 months ago, i have contacted your customer services phoning from the U.K. and that was a total waste of space,and time. Your company has no idea of customer services, and again i stand by what i said they are con merchants, thieves and liars. until i am reimbursed in full i will do everything i can to warn people of the downfall of dealing with your company. Regards Alan Searle. If you care to check your records you can contact me direct.    
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#4 UPDATE Employee

Hello,

AUTHOR: Miriam.Hudson - (United States of America)


Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
                   
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#5 Author of original report

reply to Marie 20/11/09

AUTHOR: fishman - (United Kingdom)

Thanks for the reply , but your customer service is absolute crap. I have phoned recieved cancelation number, more money has gone from account. Have phoned again only to be told by some halfwit they have not recieved my return, and therefore no refund will be forthcoming. You may have been brainwashed by your company, but the outside world no a scam artist when they see one. It is fortunate your company is in the U.S otherwise i would have paid them a visit which would not have been very pleasant. If you want to contact me direct feel free, my email is (((ROR redacted))) and phone (((ROR redacted))) Again i stand by what i said they are liars and thieves. 

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
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#6 UPDATE Employee

Hello,

AUTHOR: Martin Maureen - (United States of America)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
Respond to this report!

#7 UPDATE Employee

Hello,

AUTHOR: Martin Maureen - (United States of America)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
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