I ordered iMito MX2 on 11/29 for $ 51.86. The price of the product was $55.59 the day I ordered and company gave a discount of $1 by default for all who buy this product and came down to $ 54.59. I found a coupon code "SAVEMORE1" and I applied this coupon on this order, which also gave me a discount of 5% on $54.59 which is $2.73 and came down to $51.86 ( total discount 3.73).
I paid $51.86 for this product (iMito MX2) via Paypal on 11/29
The website said this is preorder product for 1-2 weeks. I sent an email 2 times within last 2 weeks, I never got any reply. When I checked the status
on friday 12/15, status was "batch of 5000 products that we received from manufacturer is defective so we have to wait until early January to receive the next batch from manufacturer "
Also the price of the product was updated to $62 + ( i dont remember the exact cents)
on sunday 12/16, status was "This product should be available on on monday 12/17 for shipping "
the price of the product was updated to $58. [continued below]....
on monday 12/17 (CST midnight 12/16) status was "This is product is available for shipping" with price $58.99
After seeing the latest status, I did initiate online chat with Amy, to check when it'll be shipped. she asked me the order number. I gave the order number # 101797. she did review the order and asked me how did I get the discount of $3.73. I explained $1 default discount for this product and $2.72 is 5% discount for the coupon code "SAVEMORE1". she mentioned that the coupon is not suppose to be active. she immediately cancelled my order and refunded the amount on the paypal, while we were chatting, without notifying me.
I'm not sure what was my mistake here. if the coupon is not suppose to be active why was the coupon code accepted on the website for the order that I made on 11/29. I have the copy of the receipt as well. Even if she had asked me to pay $2.72 which was the coupon discount, I would have paid her but she directly cancelled the order while we were discussing. I don't know it was cancelled until I refreshed the webpage and saw the order was cancelled. is this the way they treat customer who patiently waits for an order to be shipped for past 2 weeks since 11/29.
They try to cheat people for extra bucks.
1. Update on the product keeps changing every day, dont understand what is exactly happening.
2. Price for the product keep changing so they dont want to lose extra bucks.
3. They never respond to customers email.
This was the note mentioned on the paypal refund.
"please do not use that old discount code. We can ship to you for the old price of $55.49."