Report: #940491

Complaint Review:

  • Submitted: Thu, September 13, 2012
  • Updated: Thu, September 20, 2012
  • Reported By: kamelot — Varna Internet Bulgaria

    United States of America

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I ordered my Ainol Fire on August 20 from I didnt make proper research on the internet to check the feedback about this web shop and I made a mistake with that.
I want to warn everyone, who intends to buy something from a Chinese gadget website do not do it from,, they are essentially one and the same thing, owned by the same persons.
At first the pretended, that they have the tablet on stock. No mention that its a pre-order and you have to wait for shipping. That wasnt the case. They changed the shipping date every day, simply because they didnt have it.
But once you pay them, you cannot get a refund in any case. Point number one in their terms and conditions is that all sales are final and cannot and will not be refunded.
So, lets sum it up:

1. You pay for an item with unknown shipping date.
2. No information on the website that it's a pre-order item.
3. You cannot get your money back because of the delay and lack of information.

Not being able to ask for my money back, I tried to contact Dealsprime customer support. Eventually, its a web-chat, in which, if youre lucky, you chat with a person, named Amy (its always Amy, so I guess it's just generic name), who gives you no help at all. They would not answer straight any of your questions, but in a typical Chinese manner give you cloudy answers like It is going to be shipped by tomorrow. Or the next day and Theres a delay of the delivery from the factory, so we promise we will ship it on Friday. Getting answers like these is the best you can get. Most of the time you cannot get in touch with them at all either no available operator, or no response on the e-mail. Btw, do not bother to use their e-mail. They will not respond.
After opening a case at Paypal, they found stocks of the Fire tablet and finally sent me one. Which is also not correct, because they just gave me a tracking number, which wasn't working. It took China post 5 days to update its information, that theres such parcel and its on the way.
Now China post is the other side of the coin. It's such a nonsense, so unreliable. The tracking system works from time to time, giving tracking information either in Chinese, or in an unknown version of English. It takes them days to update the information. And after the parcel leaves China not a word of it. You cannot get any information. I understand its a free shipping service, but if its so unreliable, why offer it in the first place and drive your customers nuts?!

So now lets sum it up once again:

1. I have paid $164 on August 20.
2. I have lost tons of nerves trying to get information whats going on with my parcel, and still dont have this information.
3. I have an open case in Paypal with a deadline 17th of September.
4. I am not sure if I will receive anything and when.
5. I cannot take my money back, given the circumstances.
6. I will never, ever buy anything that bears Chinese name from a Chinese website.
7. I will not eat Chinese food anymore (joke).

And after all of this I am reading about how problematic this new tablet is and that makes me feel even more miserable.

Chinese way of making business is just soterrible. Once they take the money, you can forget about support. It is non-existent. They are arrogant and rude and will not give you proper respect as a valuable customer.
And, above all you have virtually no rights. If this is the case with everything in China, I wouldnt want to go there even as a tourist. 
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This report was posted on Ripoff Report on 09/13/2012 04:51 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment


AUTHOR: Kay - ()

 I oredered an AMP tablet from this company in August, 2013.  The first day I got it, there was no sound.  I asked for assistance and was told to just reset the unit.  I did that with no result.  The next suggestion was to charge the unit for 24 hours, which I did.  Now, I not only did not have sound, but the power plug literally fell apart.  I returned the unit to the address they gave me and I still don't have my money back.
These people are nothing but scam artists and should be shut down.

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#2 Consumer Comment

Your customer service is ridiculous!

AUTHOR: robbedbydealsprime - ()

 I am a victim of their customer disservice and theft of my money. They charged my card and never delivered the item. When I tried to insist on a refund, they have been non-cooperative and hostile, blaming my postal service when I have confirmed that the item never even entered my country! They are ridiculous. Not only that, but I was contacted by one of their affiliates at He claimed he wanted to arbitrate for me, and I gave him all the information about my transaction. It seems all he wanted was to get me to remove my posts about Dealsprime. When I refused, that's when he became abusive and insulting, basically scolding me for trying to retrieve my own money. These are the kinds of people that work with Dealsprime. Buyer beware, this company is trash and will steal your money outright! After dealing with legitimate companies all my life, I am appalled by the lack of common decency at

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#3 Consumer Comment

They have no ethics or customer service! I have experienced the same thing and still haven't received my item

AUTHOR: robbedbydealsprime - () has absolutely No ethics and Poor Customer Service. I am a consumer who right now has been waiting over four months for an item I paid over $200 USD for, and have never received. The company is fully aware of the situation and is refusing to issue me a refund for a non-delivered item. They have blocked my attempts to contact them. Seems I have been too persistent in asking for my money back. I have noticed they only refund people when Paypal is forced to arbitrate. Unfortunately I fell victim to one of their tactics to prevent this - they claimed to have shipped my item very late telling me it was initially out of stock. By the time I became wary that the item would not be delivered, Paypal said it was too late for them to arbitrate.  Dealsprime has consistently refused to address my issue and to refund my payment. They have No Ethics and they are Thieves!

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#4 Author of original report

Update: Item has been received, after all

AUTHOR: kamelot - (Bulgaria)

The item has finally arrived in Bulgaria. However, this doesn't change my feeling towards business practices of Dealsprime and similar gadget websites.

This doesn't change the fact, that being their customer, I don't have the basic right of being refunded in case I've changed my mind. The 1 year guarantee is pro-forma, simply because the cost of sendind the defective unit back to China using traceable and insured mail service can easily cost half or more the price of the unit. Which, as you may imagine, makes the guarantee unusable.

Besides these facts, it wouldn't be completely fair to call Dealsprime a scam. A customer should really read more before buying, so I guess ordering from Dealsprime is really my fault, when there were better options out there.
I will close the Paypal dispute, but I've learned my lesson. A lot of reading and thinking before I click the "pay" button. After that it's too late.
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#5 UPDATE Employee

Dealsprime has ethics and excellent customer service

AUTHOR: Amy - (China)

My name is Amy and I am a customer service manager here at First, I would like to admit that this order may be taking longer than usual to be delivered. However, there are things that have been left out by the client regarding his order.

If an item is preorder or if it is a limited, then we will automatically add a note in the product description stating this. In this case, it was a limited item(Ainol Fire) and was stated in the product description and in the embedded video. The first batch sold out so we had to wait for the second batch to ship the customers order.

Unfortunately delivery has taken longer recently so the item has not been delivered, we just learned China post is having issues with their site updating. The order is now in Bulgaria and should be delivered to the client any day now, see tracking below via the clients local postal service:

Tracking # RA411203946CN

18 Sep 2012 13:36:00
Receive item at office of exchange (Inb) ?????????? ?? ??.?????? ? ????.???????? ???????

Despite what others say, dealsprime and the other companies mentioned are under completely different owner ship. I have searched our chat records and email and we do not have any record of being contacted by the customer. The order is now being reviewed by paypal and they will decide the outcome. We hope the customer receives his product soon as we want to make good on our promise and deliver the goods.

This could have been easily avoided by both dealsprime and the client so we will have to do a better job at updating our customers. For any of our customers thinking about placing any negative feedback or opening paypal disputes, please email us first so we can help resolve the issue. We are here to help you so please take advantage and contact us at with any questions you may have regarding your order. We will be hiring new staff to make sure we are more available via chat and you receive quick replies.


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