Report: #935052

Complaint Review: Dear, LLC

  • Submitted: Thu, August 30, 2012
  • Updated: Thu, January 17, 2013
  • Reported By: Ron — Honolulu Hawaii United States of America
  • Dear, LLC
    1215 Valley Belt Road, Ste. C
    Brooklyn Heights, Ohio
    United States of America

Dear, LLC Rip off does not honor returns of rotten products, even if sent back unopened Brooklyn Heights , Ohio

*REBUTTAL Owner of company: Unfortunately This Is Our Policy

Show customers why they should trust your business over your competitors...

These people do not stand behind and guarantee their products at all. I bougth two products that did not work and they hung up on me when I called about returning them unopened and unused. Do not buy anything from them.
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This report was posted on Ripoff Report on 08/30/2012 06:48 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 REBUTTAL Owner of company

Unfortunately This Is Our Policy

AUTHOR: WestMarket - (USA)

We have strict return policies for a reason! How would you like to be on the receiving item of an item that was returned to stock because you decided it was not what you thought you purchased? While you may not be a dishonest person there are those that are and could have possibly used an item. washed it off and returned to us stating that it was new! I couldn't imaging doing business with ANY COMPANY that would accept an adult novelty item in return unless it was covered under a mechanical defect warranty, which all mechanical items are covered for 30 days after purchase.
I guess your report is actually favorable for since now people know there are companies that WILL accept your return and WILL restock and send to someone else. As long as we have been in business our policy will and has stayed in affect and be assured WILL NOT accept returns of sexually oriented items unless they are mechanically flawed.
I do apologize that you are upset but you need to understand our point of view when you are dealing with this type of merchandise and hopefully you will never be on the receiving end of one of those not as honest as you!
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