ED Magedson – Founder
Decca Software CollectionsMax Unethical Business Practices-RIPOFF Beverly, MA Internet
I recently purchased software from DeccaSoftware Co. for my business. When I was emailed the download information, I followed the instructions accordingly. After installing the software, my computer caught a nasty virus. I have not been able to get rid of the infection nor software. I called the 1800# listed on the website and spoke with Frank Coukos. Not only was he very rude and unprofessional, but he told me that he would only help me if I were to pay another $25.00 to revoke the license key. Now mind you I have not even been able to use the $180 software I had just paid for due to the virus that was sent with the email. I was told by Frank "we don't hand out freebies and don't waive fees!" I explained to Frank that the software he sent me was defective and had a virus that downloaded to my computer when I downloaded the software. When I asked if there was any other way to go about switching the license key with out having to pay the additional $25 to a new computer he abruptly hung up on me. He also told me if I wanted a refund that I would never be allowed to purchase his software again. After speaking with Frank, I called back to get the State and Zip Code of where his business is located. Not even 2 minutes of getting off the phone with him, I received an email stating he was refunding my money and good luck finding someone else to provide me with the service. I called Decca Software Co. which to my knowledge Frank is the only employee there, 21 times since he sent me notice that he is taking the software back that I have recently purchased (without my consent!) He has ignored every last call and email I sent in regards to him cancelling my subscription because I was filing a complaint with the BBB for sending me a virus. I have just got done speaking with my Attorney and he advised me that in the State of MA, that Mr. Coukos was violating the Consumers Protection Act for deceptive business practices and we filed a complaint with the BBB and MA Attorney General Office. I was also advised that he can not just take my subscription away after I paid for it in full and we will be sending a 30 day demand letter that if I'm not given back what I paid for there will be legal recourse. I would recommend that you do NOT do business with this guy. He is unethical, immoral, unprofessional and a poor business man. There are way better options out there than collectmax that do not try to extort your money from you.
This report was posted on Ripoff Report on 04/08/2014 11:16 AM and is a permanent record located here: http://www.ripoffreport.com/reports/decca-software/internet/decca-software-collectionsmax-unethical-business-practices-ripoff-beverly-ma-internet-1137243. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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