• Report: #1120175
Complaint Review:

Dee and Bee Carpet and Air Duct Cleaners

  • Submitted: Sat, February 01, 2014
  • Updated: Sat, February 01, 2014

  • Reported By: Christina — Goodyear Arizona
Dee and Bee Carpet and Air Duct Cleaners
, Arizona USA

Dee and Bee Carpet and Air Duct Cleaners Genie Cleaners Overpriced and no show for "free" second appointment Arizona

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I found Dee and Bee carpet cleaners online quoting me $120 however when the person who said he is the owner and his uncle showed up we were charged $271. The owner justified this by cleaning our sofa for the misunderstanding and promising to come and clean our carpets and stairs again for free in 6 months. This was also written on our receipt. I made the appt for the free 6 month cleaning for 11:00. 11:00 came and passed. He finally showed up at 2:45. I walked him through the first room that was to be cleaned and he asked me how much he quoted me on the phone. I stated that it was supposed to be free. He then said he needed to check something in his van. He came back in about 3 min later and said something broke on one of his machines. I looked out the window and he hadn't even begun to get any equipment out. He asked where the closest hardware store was. I gave him directions and he said he would be right back. 20 min later he called and said they didn't have the part and he had to go somewhere else. I never heard back from him.

This report was posted on Ripoff Report on 02/01/2014 06:04 PM and is a permanent record located here: http://www.ripoffreport.com/reports/dee-and-bee-carpet-and-air-duct-cleaners/arizona/dee-and-bee-carpet-and-air-duct-cleaners-genie-cleaners-overpriced-and-no-show-for-free-1120175. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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