ED Magedson – Founder
DEFENDER DIRECT PROTECT YOUR HOME3750 Priority Way Indianapolis, Indiana United States of America
Don't know exactly where to begin, but I will say there are multiple reasons to NOT work for Defender Direct.
To summarize briefly...I worked for this joke of a company for over a year. Well, to be fair...I shouldn't say joke. Everything they do has a purpose, nothing is accidental or not specifically intended. Anyone considering a job as an installer...READ this carefully before accepting a job with Defender! Here's what you get: $50.00 per installation--up to 5 or more hours of work, potentially 2-3 per day. (Not including your travel time.) Plan on coming home around midnight frequently. And plan on managers berating your speed of installation, it'll happen, guaranteed. Oh...and let's talk about the "mileage" they pay you. Mileage is paid at the rate of $0.44 cents per mile. (oh...that's right...it isn't a straight mileage payout...they have a "formula" now because "it's just too complicated" to compile a spreadsheet for 600 employees. (according to a manager I spoke with). That's funny, I worked for another company with about double the amount of reps...not a problem for them, EVER. According to the b.s. explanation I was given, mileage is paid like this: They pay you for all the miles to appointment 1, Then they pay you for HALF the miles to appointment 2 and then an average of what everyone drove for the drive back to the office. Which is B.S...but it gets better, read on.
Ok...so this is a way for Defender to only pay you about 75% of the mileage they owe. Not unusual for a company to scam it's employees...but it gets even better. After noticing my mileage pay was a little low, I asked as to why. "They calculate based on nautical miles." WHAT!?? So now, I'm supposed to use a car that flies! Cool, can't wait till that invention is available. In the meantime, I felt pretty screwed...and the manager's response to me was: "If you don't like it, get another job." Well, I finally did...and it was the best move I EVER made in employment. Now, keep in mind this company DEMANDS you work a 6 day work week. Usually 12-18 hours per day. Consider this: If you accept this job and it turns out as I've described--how will you ever get out of it? Sundays are not a real good day to interview. (or do anything besides go to church, for that matter. Doctor visits, anything important...FORGET ABOUT IT!) What about days off? My manager knew I wanted out, and did everything he could to NOT let me have a day off. Had to lie and say I was sick to find another job...I didn't have an alternative. I would have considered staying, except I realized I made the company nearly $400,000.00 worth of installations inside of a years' time. How much did I get compensated? Less than $24,000.00. And I ranked in the top 20% of upsales (your opportunity to make more money, according to management.) I did...and still made LESS THAN MINIMUM WAGE for an entire year.
This company LIES LIES LIES about everything! And what's worse...they claim to have "Christian Values", which would lead one to believe they care about their employees. THEY DON'T. Before you accept a position with this company, be sure to talk to someone who ISN'T A MANAGER and do so ALONE. You'll find out everything I've claimed is 100% accurate. I wasted over a year of my life with this giant group of LIARS. Don't do the same--INVESTIGATE thoroughly before you take a job here, you'll find out everything that manager told you is UNTRUE. And the post by the former employee...I know the guy, and he was screwed by Defender. The other post (probably by a manager)--total crap, on par for Defender. POTENTIAL CUSTOMERS: This company sells and installs GARBAGE equipment. Don't just read this post, be sure to Google "Defender Direct". You'll find very little of what you read is positive. Find another security company. Defender cares about one thing, and one thing only: Their profit margin. If you don't believe me, go to any bank. If you look at the security equipment--you'll see that it IS NOT General Electric, and most definitely not wireless. Most likely, it'll be HONEYWELL (REAL ALARM EQUIPMENT, not "toy alarm" junk by G.E.) Defender uses G.E. for one reason: Low cost, high profit! Hopefully this post will prevent others from wasting time and money with this company, on all levels.
Dave Lindsay--FOUNDER of Defender Direct, and head LIAR. How's that fourth house you just built on the backs of your SLAVE employees working out? Got lots of room for all the stuff you bought while screwing your employees and customers? Two words for you, Dave: F*** YOU.
This report was posted on Ripoff Report on 03/05/2010 10:13 AM and is a permanent record located here: http://www.ripoffreport.com/reports/defender-direct-protect-your-home/indianapolis-indiana-46240/defender-direct-protect-your-home-this-company-will-use-you-up-and-spit-you-out-indianapo-578614. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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