Defender Direct Security Slow and stupid ADT reseller -- save yourself the trouble, just call ADT themselves Syracuse New York

As a happy ADT customer who moved recently, I called the nearest office (Syracuse NY) of ADT's authorized dealer Defender Direct (HQ @ Indianapolis IN) for a new system.

Well, for 3 months it was like a Three Stooges film here -- trainees who pointed sensors at the ceiling, technicians sent to fix those sensors who left glue-strips on the walls, their supervisor who was texting his friends the whole time, etc etc. Finally I got ADT to take my account itself.

Here's the best part:

***ADT made Defender sent me a refund -- then Defender called to threaten me with collections if I didn't return "their" money!***

Save yourself the agony of dealing with these twits, just call ADT directly. I found out that ADT generally has a local office, no matter how small your town, and you may have to hunt around to get their (unadvertised) number, but just skip the resellers / dealers and go straight to ADT.

Irked islander
Grand Island, New York
U.S.A.