Report: #1092256

Complaint Review: Dejan SEO

  • Submitted: Wed, October 16, 2013
  • Updated: Wed, October 16, 2013
  • Reported By: DamnDejan — Brisbane Hawaii
  • Dejan SEO
    1 Clunies Ross Court
    Eight Mile Plains , Hawaii

Show customers why they should trust your business over your competitors...

Read this to save yourself pain, suffering & money. Learn from my mistake and avoid Dejan SEO.

When I decided to take the plunge and invest in online marketing, I hunted around for a partner that could drive my business in the right direction. When I was at convention, I came across a staff member of Dejan SEO and after a lengthy chat I decided they would be my online marketing partner. If only I knew now what I know then, I would have chosen a completely different path and not gone with Dejan. Look at the time, the seemed to know a lot about SEO and they looked like leaders in the industry, so I was sold. Where do I sign?

I thought I had found my SEO guru or so I thought. I’ve been in business 1.5 years and business was going ok. I’ve been doing a range of marketing to date, such as mail box drops, Scoopons and word of mouth. My business growth wasn’t fast enough, so I needed to get online and get noticed. I engaged Dejan SEO for search engine optimisation and the start of the program far from good (poor actually). Mistakes from Dejan staff were delaying my program, even after I already had paid their substantial fees. I think they may have had too many clients, because trying to get a call back from the person in charge of my campaign was difficult.

They were quite happy to steal my money, but when it comes to delivering service, they chose not to respond. This was not my main concern, bad service I can deal with. I just want leads, because I can close them. Finally my seo program got going and after a few months I started to see some results. To be honest, it was much slower that what the Dejan sales person told me (massively over sold), but it was just a relief that the thousands of dollars I had spent to date were starting to show results. I wasn’t getting leads, but the keywords Dejan were optimising for my website were moving up Google positions. Up until last week, when I lost all my positions on Google. Nooooooooooooooooooooooooooo!

When I rang Dejan SEO for answers, they said Google released an update and many sites were affected. I was angry for two reasons! Firstly I had to ring them for answers, well after a week my site was wiped from Google. Dejan SEO staff didn’t have the courtesy to call me to notify of the problem. What the hell do I pay you for?? Secondly, when I asked for answers they said the update was due many factors outside of their control. I almost believed that (gullible), but I decided to do my own research into the problem.

After reading numerous forums & blogs, they all said the same, poor quality link building was the reason why my site was penalised. I then found out that Dejan SEO outsourced their link building to Eastern Europe. So not only were they building irrelevant links to my site, they were charging me a tonne of money at the same time. I’m now worse off than when I started and my site has been penalised by Google, thanks to Dejan. If you’re thinking about using their services, I would advise against it. I have no idea how to fix the problem, but I can tell you I won’t be using Dejan or recommending their services. Disaster!

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This report was posted on Ripoff Report on 10/16/2013 05:00 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Unable to verify this is a legitimate review

AUTHOR: Martin - ()

I'm sorry to hear you've had a bad experience with Dejan SEO, but the information you've provided is very broad and doesn't reflect an experience we're aware of. 

The information provided includes a lot of general knowledge about this agency that we make no attempt to hide, and general information on how an agency would operate. There are no indications on who you are, people involved or inner workings of the company.

We had a very small number of clients affected by the latest Penguin update (I can count them on one hand). Each of these clients were notified within days of the update that took place at the start of the weekend. We had zero clients make contact a week after the update had occurred reporting ranking issues.

If this is in fact a legitimate experience you've had, I'd love to discuss it further to fully understand what has gone wrong on our end. Give the office a call and ask to speak to a manager. 

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