Report: #1341598

Complaint Review: DeKoel Smith

  • Submitted: Mon, December 05, 2016
  • Updated: Mon, December 05, 2016
  • Reported By: rue39 — Burnaby British Columbia Canada
  • DeKoel Smith

    Internet
    USA

Show customers why they should trust your business over your competitors...

DeKoel Smith of RanchinRagz Ragdolls is deceptive. She sold me two kittens, under the false pretense that they were Ragdolls. She was sending me photos of two kittens that looked like Ragdolls, but when I got them (my husband and his friend flew all the way to Alberta to pick them up, and bring them back to B.C.), I couldn't believe that they have short hair, long legs, and long skinny tails. No Ragdoll I have ever seen looks like that. I have two existing Ragdolls, so I know what they're supposed to look like. The kittens don't even look like the ones in the photos.

DeKoel kept insisting that they're Ragdolls, and sent me the registration of their "parents", but I have no way of knowing if they're the parents of these kittens, as the kittens look nothing like them.

I then wanted to return the kittens, and since I trusted her with $2800 beforehand (and $200 at time of pick up), $1500 per kitten, I asked her to do the same for me before I return the kittens. She adamantly refused. She said she wouldn't pay anything in advance, plus I wouldn't get the $400 deposit back, and I'd have to pay for her vet to ensure the kittens are healthy. Basically, I was supposed to trust her with all of this, after she sent me kittens that don't look like Ragdolls.

She told me I could have them tested to prove they're Ragdolls. I looked into the testing through UC Davis Veterinary Medicine Veterinary Genetics Laboratory, and they told me there is no breed test for cats. Basically, she sent me on a wild goose chase.

In total for the two kittens, plus return airfare for two people (the airline only allows one kitten per person onboard the airline), this costed me over $4000.

I feel very ripped off, taken advantage off, taken to the cleaners etc.

I feel the way she does business is very unfair, and very wrong! DeKoel Smith is a money grabber, so don't buy from RanchinRagzRagdolls.

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This report was posted on Ripoff Report on 12/05/2016 10:17 PM and is a permanent record located here: http://www.ripoffreport.com/reports/dekoel-smith/internet/dekoel-smith-dekoel-smith-deceived-me-into-believing-the-kittens-she-sold-me-are-ragolls-1341598. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
2Author
0Consumer
1Employee/Owner

#1 Author of original report

Correcting The Record On DeKoel Smith's Character

AUTHOR: - ()

DeKoel Smith is not deceptive. She actually believes that the kittens she sold me are purebred Ragdolls. I however, don't believe they are, and I have a right as a consumer to state my experience with her. Other people may have had a positive buying experience from her, but I did not. This is why my complaint will stand, but I wanted to correct the record about DeKoel Smith.

DeKoel Smith is not a money grabber. She is a cat breeder.

This corrects the record on DeKoel Smith's character.

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#2 Author of original report

The Photos That DeKoel Has Posted In Her Rebuttal Are Not Photos Of The Kittens She Sold Me

AUTHOR: - ()

To all of those reading this, please be aware that the photos DeKoel has posted in her rebuttal, and the photos she had been sending me along the way, are not photos of the kittens that she sold me.

I was shocked beyond belief when I first saw the kittens, as they have hardly any hair, thin tails, long legs, small faces and a skinny body frame.  They looked nothing like the photos she had been sending me.

I am completely familiar with the Ragdoll cat breed, as I've done much research and have gone to many cats shows.  My two full grown original Ragdolls fit the Ragdoll profile to a T, as described in the attachment I am including here.  

The kittens that DeKoel sold me look nothing like that.  They look more to be Burmese or a Burmese-Ragdoll cross.

I am sure, to the first time Ragdoll buyer, they would not notice the difference between the kittens that DeKoel sold me, and the what authentic Ragdoll kittens are supposed to look like.

Yes, I did want a seal mink and a seal sepia kitten, but I wanted ones that were purebred Ragdolls, and had the appearance, charactistics and traits of purebred Ragdolls.  That is what I thought I was paying for.  The ones she sold me are not what I envisioned at all!

I had sent her a copy of the email exchange between UC Davis Veterninary Labs regarding the testing for breed that she told me to go through with, which UC Davis told me doesn't even exist, and DeKoel got so angry with me, that she wrote in bold letters not to bother her any more, so I haven't been in contact with her since.

I had also placed a 400 deposit on two more future kittens before I had seen the two that I got from her.  After I saw the ones she sold me, I wanted a refund for my deposits on the two unborn kittens.  Of course, no surprise, DeKoel just kept the money.  She had not been holding any kittens for me with that 400 dollars, as they are not even born yet, and given the situation where I am not happy with the two that she's already sold me, I felt she should refund my 400 deposit on these unborn kittens, but she didn't.

When I purchased the kittens being discussed here, I entrusted DeKoel with not only the 400 dollars deposit for the two kittens, but also the 2400 dollars (majority of the 3000 dollars total), and the final 200 dollars when picked up.  So when I wanted to return these kittens, I wanted to do it the same way, in reverse, but of course, she refused.  Sorry, but my trust is gone, after seeing the kittens that I got from her.  I could not possibly return them with no money offered to me first.  

I already feel ripped off as it is.

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#3 REBUTTAL Individual responds

Ranchinragz Ragdolls

AUTHOR: DeKoel - (Canada)

Hello to everyone who reads this post - I am the breeder of these kittens -   It is not my intent to slander or come across as unprofessional in anyway, however I feel it is necessary to offer comment to all potential adopting families and friends may read this.

I have been breeding SBT Registered Ragdolls for 8 years now, and I have to say this is my first introduction in seeing the true colors of some.

I strive for excellence with all my babies born here - it was my love for the breed that got me started on my journey.

I am proud to say I have many, many happy adopting families - some who I have become very good friends with along the way.

I have maintained lengthy correspondences with this person as well as sent sent pictures and updates of her girls all along the way.

 For all who are not completely familiar with the breed - the kittens in question are not what we call Traditional Ragdolls, they are Mink and Sepia Ragdolls - so their look is a little different than the Traditional Ragdoll cat.  This is what she was specifically looking for - sepia minks.  All cats are registered as SBT purebred Ragdolls - Mink & Traditional.  I have no other breeds here, only my Raggies.

I have offered 2 scenarios for their return - the first was to ship them back to me by cargo - I would refund her money less her deposit (which is non-refundable and clearly stated on my website) and less a vet clearance due to the fact that she has other cats in her home - this is VERY standard with ALL breeders - no money is refunded until the kittens come back.

The second scenario I offered was to have friends of mine meet her and pick up the kittens for me - she would be out no shipping costs for them to come back - both scenarios were declined.

As for the genetic testing - this was simply a misunderstanding on my part - I was trying to offer her a solution to test for their breed - which I found out cannot be done.  I offered this suggestion only because all the SBT registrations and pedigrees I provided to her would not appease her. 

It all comes back to money with her - she wants it all upfront, which I cannot do, and no breeder would.

I am honorable and integrity is very important to me. 

All of my Ragdolls can be traced back to the original lines of Josephine.

Thank you to all my adopting families who appreciate my kittens and have made this so worthwhile for me.

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